topic Re: Busy tone/ invalid number on pound in IP Telephony and Phones

Busy tone/ invalid number on pound

lbthatekguru — Sun, 05 May 2024 19:21:50 GMT

Every time I press the pound key then any number after it the phone says invalid number without me putting in the full ext. #968 is my page code. / Overhead paging code. Is it the dial plan?

Re: Busy tone/ invalid number on pound

b.winter — Mon, 06 May 2024 06:15:38 GMT

Is it the dial plan? --> 99% Yes.
Something in your dial-plan thinks, that you are already "finished" with dialing after # + 1 digit.
In CUCM it probably would be a pattern with "Urgent Priority" set. Maybe you have something similar in your dial-plan / PBX.

Re: Busy tone/ invalid number on pound

Maren Mahoney — Mon, 06 May 2024 14:53:55 GMT

I am assuming you are working with CUCM. If you are working with something else (like CUCM Express or a 3rd party PBX) please let us know.

If you are receiving an error message after a single digit press, my first thought is that the partition associated with the paging code pattern is not in the calling search space of the originating device/line. Take a look at that.

Maren

Re: Busy tone/ invalid number on pound

lbthatekguru — Mon, 06 May 2024 22:53:53 GMT

I am using 3rd party call control

Re: Busy tone/ invalid number on pound

Maren Mahoney — Tue, 07 May 2024 13:14:06 GMT

If you are not using a Cisco call control system and aren't naming the one you have, I don't think we can be of much help here. I suggest you use the troubleshooting resources for your call-control system.

Maren

Re: Busy tone/ invalid number on pound

lbthatekguru — Sat, 11 May 2024 19:48:02 GMT

Im using freepbx. If you are aware of that software.

Re: Busy tone/ invalid number on pound

lbthatekguru — Sat, 11 May 2024 19:48:44 GMT