topic Re: How to determine if I have ICD Enhanced package?? in IP Telephony and Phones

How to determine if I have ICD Enhanced package??

shayonasul — Fri, 15 Mar 2019 01:49:49 GMT

Can anybody suggest any pointers to determine if we have the ICD enhanced package or not? We have IPIVR 3.1(2), not quite sure if it's enhanced or not.

Thanks in advance.

Re: How to determine if I have ICD Enhanced package??

thisisshanky — Wed, 15 Nov 2006 16:40:27 GMT

Its been a while i have worked with the old 3.x systems, but on the About page dont u see the package you have ?

Re: How to determine if I have ICD Enhanced package??

shayonasul — Wed, 15 Nov 2006 17:04:43 GMT

Thanks for the quick response. But unfortunately the 'About' page doesn't say anything of that sort. I even tried the 'About' page on CRA Editor without any success.

Re: How to determine if I have ICD Enhanced package??

Chris Deren — Wed, 15 Nov 2006 17:55:20 GMT

Your best bet is to either look at the license files, or open the script editor to see if you have the DB steps, also under the rm subsystem see if you can do skill based routing, with standard version you wont see it.

Chris

Re: How to determine if I have ICD Enhanced package??

thisisshanky — Wed, 15 Nov 2006 18:21:56 GMT

Chris,

The DBstep is not available in Std and enhanced. So i think the best thing to check is skills based routing. But then did 3.x have skill based routing ?

Re: How to determine if I have ICD Enhanced package??

rnarayana — Wed, 15 Nov 2006 18:47:34 GMT

Hello,

Another way of finiding is open cisco desktop administor and click on workflow.If you just see enterprise option then it is standard version.In enhanced you have more options.

Hope this helps.

Thanks,

Re: How to determine if I have ICD Enhanced package??

shayonasul — Wed, 15 Nov 2006 19:33:41 GMT

Well I opened script editor and do see a 'Database' folder under which there are DB Get, DB Read, DB Write & DB Release steps. But under 'subsystems' have only the following > Jtapi, ICM, Database, Http, eMail and Cisco Media.

Opened .lic file in notepad, but it doesn't say there if it's standard/enhanced :(

Thanks,

Sulabh

Re: How to determine if I have ICD Enhanced package??

shayonasul — Wed, 15 Nov 2006 19:35:43 GMT

Hi,

We are using IPIVR with IPCC Enterprise and hence not using/installed Cisco Desktop Admin. Where do I look for "ICD Programming"? I opened CRA Admin page and it's not under any of the menus.

Thanks,

Re: How to determine if I have ICD Enhanced package??

Chris Deren — Wed, 15 Nov 2006 19:39:58 GMT

Well, if you have IP-IVR no IPCC Express then I don't belive there are differnt versions of it.

Chris

Re: How to determine if I have ICD Enhanced package??

shayonasul — Wed, 15 Nov 2006 19:44:44 GMT

In that case, I won't be able to find 'Set Priority' step under any of the folders in my CRA Editor, would this be correct? And since 'set priority' doesn't exist, I wouldn't be able to prioritize a call based on prompt selected.

Please let me know if both of my above assumptions are right?

Thanks,

Sulabh

Re: How to determine if I have ICD Enhanced package??

shayonasul — Thu, 16 Nov 2006 15:21:14 GMT

Can someone please confirm/deny my last post??

Thanks,

Sulabh

Re: How to determine if I have ICD Enhanced package??

thisisshanky — Thu, 16 Nov 2006 18:02:17 GMT

Thats correct.