topic Re: CX cloud and CSPC data source in CX Cloud

CX cloud and CSPC data source

cmarva — Mon, 07 Jul 2025 11:45:25 GMT

I have finally gotten around to creating the CX cloud account. That seemed to be painless enough. I added our CSPC as a data source.

It was showing first collection pending. I did a manual collection (I've always done manual, i do not have a schedule set) on Saturday morning. I figured that should populate CX cloud. As of this morning, it is still showing "first collection pending".

my question is, how long does the initial population of assets take once a collection is done? Is there something else that i need to do other than what is specified in the onboarding guide?

thanks, i appreciate it

Re: CX cloud and CSPC data source

Chris Camplejohn — Mon, 07 Jul 2025 12:53:52 GMT

After a quick check, it looks like you did everything correctly and it should have shown up after the upload. I recommend you open a TAC Support case. You can do that easily from within CX Cloud from Support/Help>CX Cloud Support.

Re: CX cloud and CSPC data source

Chris Camplejohn — Mon, 07 Jul 2025 20:07:06 GMT

@cmarva I went ahead and replayed your upload today and it went through fine end-to-end.

Re: CX cloud and CSPC data source

cmarva — Tue, 08 Jul 2025 01:51:19 GMT

ok, thanks Chris, i was going to do that anyway. I was playing around today and actually deleted and readded the CSPC, then set up a scheduled recurring collection which will happen on Thursday morning. I'll see what happens then, and if still nothing is showing up then i'll open a case.

Thanks again

Re: CX cloud and CSPC data source

cmarva — Thu, 10 Jul 2025 10:19:46 GMT

as a follow up, after setting up a scheduled collection in CSPC, i checked this morning. I did get the upload processing email from sntc, and in the cx portal i do see the latest collection was an hour ago. so i believe that everything is working as expected. Thanks for help.

chris

Re: CX cloud and CSPC data source

Chris Camplejohn — Thu, 10 Jul 2025 13:27:51 GMT

Great to hear. I see a 2nd CSPC has been connected to the account, but it hasn't uploaded since it was connected.

Re: CX cloud and CSPC data source

cmarva — Thu, 10 Jul 2025 18:05:16 GMT

correct, their scheduled collection runs on the weekend, so i'll check on monday morning.