topic Re: CX Cloud registration service level in CX Cloud

CX Cloud registration service level

alanpimentel — Wed, 10 Dec 2025 21:19:55 GMT

Hi there,

Is it possible for the customer to do the CX Cloud registration using contracts with service level "PSUP"?

Best regards

Re: CX Cloud registration service level

Chris Camplejohn — Thu, 11 Dec 2025 16:09:30 GMT

No. PSUP is a partner-delivered service. The service is purchased by a partner and support is delivered by the partner, not Cisco. Any assets a customer owns that have PSUP coverage can be seen in CX Cloud from telemetry but not by adding that entire PSUP contract.

Re: CX Cloud registration service level

RahmaSallm — Thu, 11 Dec 2025 21:14:03 GMT

What will be the CX level for those PSUP assets then?

Re: CX Cloud registration service level

Chris Camplejohn — Fri, 12 Dec 2025 21:20:44 GMT

They will basically be at a L0 level.