topic CX Cloud diagnostic scan in CX Cloud

CX Cloud diagnostic scan

milan.kulik — Fri, 16 Feb 2024 10:00:02 GMT

How does CX Cloud Diagnostic Scan work in details?

Does it connect to the device directly via ssh and issue some CLI commands?

Or CX Cloud just sends a request to DNAC to run the diagnostics?

Thanks for explanation.

Re: CX Cloud diagnostic scan

Chris Camplejohn — Fri, 16 Feb 2024 11:00:41 GMT

If the device is managed via DNAC then CX Cloud will ask the DNAC (via CX Agent) to get specific CLIs via an API call to DNAC. The DNAC will then use SSH to retrieve that from the device. If the device is managed through direct connection from the CX Agent (Other Assets), then CX Cloud will ask the Agent to log into the device via SSH and retrieve the CLI output.