topic Installation of VMTools on CX Cloud Agent VM in CX Cloud

Installation of VMTools on CX Cloud Agent VM

thomaslar — Wed, 21 Feb 2024 22:19:27 GMT

Hello everyone,

At the request of our network team, I deployed the latest CX Cloud Agent within our VMware environment however it appears CX Cloud is a closed environment which does not permit the installation of VMTools or our intrusion monitoring agent.

Does the CX Cloud Agent permit sudo or root access?

Thank you!

Re: Installation of VMTools on CX Cloud Agent VM

Jay Green — Tue, 05 Mar 2024 01:28:35 GMT

Hi Thomas (@thomaslar)

We do support creating a root user on the CX Cloud Agent. Refer to Account Security section of the CX Cloud Agent Overview.

During deployment, the cxcadmin user account is created. Users are forced to set a password during the initial configuration. cxcadmin user/credentials are used to access both the CX Cloud Agent APIs and to connect to the appliance over SSH.

cxcadmin users have restricted access with the least privileges. The cxcadmin password follows the security policy and is one-way hashed with an expiry period of 90 days. cxcadmin users can create a cxcroot user using the utility called remoteaccount. cxcroot users can gain root privileges.

We do not support any VMTools, this is according to our product management team.

Apologies for making you wait so long for a response.

Re: Installation of VMTools on CX Cloud Agent VM

jofrumki — Tue, 05 Mar 2024 02:55:37 GMT

The cxcroot user password can only be decrypted by Cisco CX Agent support engineers during a remote troubleshooting call.

Re: Installation of VMTools on CX Cloud Agent VM

tory.deron — Wed, 20 Mar 2024 12:58:39 GMT

If Cisco is going to call these appliances VMware compatible, that includes supporting VMTools which are necessary for fully supporting this environment. This needs to be fixed or Cisco needs to stop recommending deploying these as virtual machines.