topic Admin account locked in Cloud Networking Platform

Admin account locked

pallaruelo — Mon, 15 Apr 2019 06:09:50 GMT

Dear Community,

This morning I tried to login on the dashboard using a different device than the usual one and I locked my account.

I have to contact network admin, but I am the network admin and no way to unlock my account. Do I have to contact support to unlock my account on 20+ organizations I work with ?

And regarding the one I am the unique administrator (CMNA gear) ?

Many thanks for your help.

Franck.

Re: Admin account locked

pallaruelo — Mon, 15 Apr 2019 07:50:14 GMT

Finally, I had a session opened and running on another laptop. It seems using this laptop reactivated my account... Now I can use dashboard normally.

I think I'm lucky because I found this on documentation.meraki.com

https://documentation.meraki.com/zGeneral_Administration/Managing_Dashboard_Access/Locked_Out_of_Dashboard

Recovering from that situation is not so easy. Especially if TFA is activated 🙂

Re: Admin account locked

Nash — Mon, 15 Apr 2019 13:03:10 GMT

Do you only have a single account as full admin on your organizations? Meraki best practice is to have more than one full administrator on an organization, for situations such as this. If you don't have a second person you want to add, you can always create a second email address for explicitly this purpose.

Re: Admin account locked

pallaruelo — Mon, 15 Apr 2019 13:08:22 GMT

Hi @Nash

In fact, I have numerous customers in my portfolio. I avoided to contact them one by one and ask them to unlock my account !

The only one I have with a single full admin rights user is my personal equipment from CMNA... And I will create a secondary admin. I've learn my lesson 🙂

Many thanks

Re: Admin account locked

Cpakmiller — Mon, 15 Apr 2019 15:15:22 GMT

Glad to hear you got in, Had that happen one day and I learned my lesson real fast; Use a password manager. 1Password is now my best friend

Re: Admin account locked

david.bond — Sun, 27 Oct 2024 11:08:20 GMT

I've been hit with this today and use a password manager.

Turns out that the only way to avoid complete lockout from Meraki is to always set up two separate accounts in your own name.

Re: Admin account locked

Lilac1 — Fri, 07 Mar 2025 19:02:21 GMT

Hello, I just signed up: I have a similar problem, cannot login to the dashboard. The account email (username) was deactivated after the previous administrator resignation, then reactivated, and Meraki doesn't send verification code anymore (after a first attempt, failed). I called the assistance twice, and the second operator told me the account is lost, they cannot do anything. There is really no way to regain the access? Thank you very much.