topic Re: Dashboard Verify button issue in Cloud Networking Platform

Dashboard Verify button issue

AldoNetwork — Wed, 05 Feb 2025 12:26:24 GMT

Hello;

Have the access to dashboard, using email, password, and then going to enter DUO 2FA code and Verify button to confirm the 2FA DUO code.

Nothing.

It shows no error, I just can click button many times, no response. Not opening Dashboard page.

Tried Edge, Firefox, Chrome.

The same.

Tried cleaning cookies and cache.

Same.

Tried opening the page in Private, Incognito mode.

Again, same.

Tried entering wrong 2FA code, just for testing, it shows error that the code is wrong.

So, again, the username and password, and finally code from 2FA DUO, all are correct, still, without any error message, cannot open dashboard page, stuck at the Verify button page.

What to do?

Thanks.

Re: Dashboard Verify button issue

GreenMan — Wed, 05 Feb 2025 13:21:16 GMT

Contact Meraki Support. Calling them on the phone definitely recommended:

https://documentation.meraki.com/General_Administration/Support/Contacting_Support

Re: Dashboard Verify button issue

MerakiGnome — Wed, 05 Feb 2025 20:25:52 GMT

Hi @AldoNetwork , did you get this resolved? I had something similar a few weeks back which caught me off guard.

A new customer had added me as an Admin to their Org which threw out my usual methods of logging in.

I resolved the issue by heading down the password recovery process

Re: Dashboard Verify button issue

AldoNetwork — Thu, 06 Feb 2025 06:30:38 GMT

Hello, thanks for replies.

Not resolved yet. Unfortunately, when trying to access dashboard, sometimes stuck even at Sign In button (before Verify; 2FA).

Yes, tried to call support, but did not have prepared all details, as the VM asks for multiple details during the process, before I may get live support.

Already asked representatives (Meraki access related), at the company where I am working, as we do have Meraki devices for customers at our scope, they were not able to fix the issue.

There was attempt to resend the email related to the accesses, which has the:

Please verify your email using the button below to complete addition to the organization.

Verify email

Done two times. But, that did not resolve the issue.

Again, button Verify is not responding, Sign In sometimes not responding as well. No error messages.

Re: Dashboard Verify button issue

GreenMan — Thu, 06 Feb 2025 08:55:14 GMT

Raise the case here: https://meraki.cisco.com/meraki-support/open-a-support-case/

Re: Dashboard Verify button issue

AldoNetwork — Thu, 06 Feb 2025 09:42:18 GMT

Case raised.