topic Re: Camera viewing on mobile app poor experience in Cloud Networking Platform

Camera viewing on mobile app poor experience

jdavidson1604 — Thu, 04 Jan 2024 02:20:31 GMT

Hello,

We have multiple clients as an MSP with Meraki Smart Cameras and using the Meraki mobile app to view the cameras is very difficult, clunky and just an overall poor experience. Are there any plans to create a Mobile App specialized in viewing the cameras like the Vision Portal that might be more user friendly and a better focus on the end user experience or possibly improving the experience within the current mobile app?

Some of the main issues clients present to us are as follows.

App constantly freezing

Receiving "Failed to fetch video stream (No recording) while watching footage that is clearly recorded.

When using motion search footage can be found but when trying to watch it just freezes showing paused and unable to start playback.

Re: Camera viewing on mobile app poor experience

BlakeRichardson — Tue, 09 Jan 2024 19:02:26 GMT

I've had issues in the past and I've noticed a couple of things.

1. make sure on a iOS device that under Privacy and security > Local network that the Meraki app is allowed.

2. When viewing footage viewing live works and anything older than 2 minutes works but if you try to view footage less than 2 mins old I get a no footage error as though either the camera or dashboard hasn't processed the footage yet.

3. If I am viewing a camera and leave the app and come back to it, I need to back out of the that camera and go back in for it to pickup the stream again.

I agree the app and experience isn't completely perfect but it is much better than it was.

Re: Camera viewing on mobile app poor experience

CMR — Sat, 08 Jun 2024 21:37:15 GMT

I don't understand why you cannot make the image full screen. In portrait mode it fills the width, but in landscape it just moves near the middle of the screen whilst staying the same size...

Re: Camera viewing on mobile app poor experience

CMR — Sat, 08 Jun 2024 21:39:58 GMT

Another oddity is that when you get an alert from a sensor it opens beautifully in the mobile app, but when you get an alert from a camera it opens in the web browser. Perhaps the coding teams could talk to each other!