topic Re: Licensing RMA in Cloud Networking Platform

Licensing RMA

israel206 — Mon, 08 Jul 2019 17:29:24 GMT

I incorrectly ordered several licenses that I don't need. Is the RMA process for licensing that same as HW and initiated through dashboard?

Re: Licensing RMA

SoCalRacer — Mon, 08 Jul 2019 17:35:00 GMT

I think it depends on if you have applied the licenses. I would assume unused applies to the 30 day return policy. If they have been applied I believe you can undo them. Not sure if the 30 day return policy applies then though.

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines_and_Limitations/Removing_and_Undoing_License_Claims

Re: Licensing RMA

Nash — Mon, 08 Jul 2019 19:01:38 GMT

Try it through the dashboard. If that doesn't work, and support can't help, then you may need to contact your reseller and work with them and your Meraki account rep.

Re: Licensing RMA

Philip D'Ath — Mon, 08 Jul 2019 20:45:06 GMT

You should definately contact your reseller and do this via your reseller.

Re: Licensing RMA

BrechtSchamp — Mon, 08 Jul 2019 21:03:09 GMT

We've RMA'd licenses when we mistakenly ordered the non PoE license for a PoE switch.

If you still can (within 7 days), then undo the claiming:

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines_and_Limitations/Removing_and_Undoing_License_Claims#Using_the_Undo_License_Tool

Then open a ticket to get the RMA started, or go through your reseller, they may do it for you.

Re: Licensing RMA

S Jhon — Tue, 09 Jul 2019 11:11:07 GMT

Contact your Meraki reseller for the same.

Re: Licensing RMA

CSCO11740915 — Tue, 09 Jul 2019 13:52:59 GMT

Agreed, you'll normally need approval through the AM at Cisco/Meraki for this as well, so all needs to be done step by step back through the channel so the AM can approve the RMA for you.