topic Re: Major Outage in Cloud Networking Platform

Major Outage

Philip D'Ath — Tue, 13 Aug 2019 05:10:53 GMT

I am seeing across many shards an outage in the dashboard functionality. We can't bring up clients or their networks or see their devices.

I have contacted support and they have confirmed there is an issue.

Re: Major Outage

Philip D'Ath — Tue, 13 Aug 2019 05:13:02 GMT

I was part way through a site wide switch firmware upgrade. The whole site has been taken out, and the firmware upgrades have stopped. Some stack members completed the download, some didn't.

Worst possible timing.

Re: Major Outage

Philip D'Ath — Tue, 13 Aug 2019 05:15:22 GMT

Re: Major Outage

AjitKumar — Tue, 13 Aug 2019 05:18:26 GMT

Same here @Philip D'Ath . I am in the middle of LDAP integration.

Re: Major Outage

Adam Hinchliff — Tue, 13 Aug 2019 05:18:29 GMT

Same here..

Re: Major Outage

ryan.priest — Tue, 13 Aug 2019 05:19:01 GMT

Confirmed here is Australia as well.

If it makes you feel any better @Philip D'Ath , we were part way commissioning a new site with 50+ cameras, 15+ APs and switches.

We have stopped now until this is resolved.

Re: Major Outage

Adam Hinchliff — Tue, 13 Aug 2019 05:19:33 GMT

Did your upgrade take out the dashboard for all of us? 😃

Re: Major Outage

Philip D'Ath — Tue, 13 Aug 2019 05:19:56 GMT

>If it makes you feel any better

Nope. 😞

Re: Major Outage

onsitetsi — Tue, 13 Aug 2019 05:21:20 GMT

Seeing the same issue in Chicago.

Re: Major Outage

Philip D'Ath — Tue, 13 Aug 2019 05:21:30 GMT

This is obviously a serious global outage affecting either the majority or all shards.

Re: Major Outage

Philip D'Ath — Tue, 13 Aug 2019 05:22:32 GMT

Lets flip this around - anyone in the world still have their dashboard working?

Re: Major Outage

Hez — Tue, 13 Aug 2019 05:23:30 GMT

Yeah ours died too. Funny thing was a team mate was doing his very first Meraki device and of course it died whilst he touched it. So we blamed him for breaking it 😄

Re: Major Outage

Nubbiess01 — Tue, 13 Aug 2019 05:26:56 GMT

nope. our's is not working either.

Re: Major Outage

onsitetsi — Tue, 13 Aug 2019 05:28:20 GMT

Makes me feel safe and secure.

Re: Major Outage

Philip D'Ath — Tue, 13 Aug 2019 05:35:46 GMT

This is actually a security enhancement.

Re: Major Outage

Adam Hinchliff — Tue, 13 Aug 2019 05:36:25 GMT

We are back online.

Re: Major Outage

Hez — Tue, 13 Aug 2019 05:51:32 GMT

Yup us too.

Re: Major Outage

Philip D'Ath — Tue, 13 Aug 2019 06:29:26 GMT

Everything looks happy to me as well now.

Re: Major Outage

Christian_Ney — Tue, 13 Aug 2019 06:40:32 GMT

Everything up and running (again)

Re: Major Outage

MarcP829 — Tue, 13 Aug 2019 06:50:45 GMT

@meredithw @CarolineS1 Do you know something about it or can tell us who could tell us about, what the problem was?

Seemed like a bigger problem O_o Interessting