topic Re: Meraki Dashboard down? in Cloud Networking Platform

Meraki Dashboard down?

luke11 — Thu, 20 Feb 2020 14:17:21 GMT

I wish Meraki had a status page (or maybe they do and I don't know it...)

Anyway, dashboard down for you guys too? East coast USA here.

Re: Meraki Dashboard down?

luke11 — Thu, 20 Feb 2020 14:17:46 GMT

Re: Meraki Dashboard down?

Christian_Ney — Thu, 20 Feb 2020 14:26:15 GMT

It's working flawlessly here (Shards 317 and 176, Central Europe).

Sounds like DNS resolution is not possible for your client. Local problem probably?

Re: Meraki Dashboard down?

vaughnhalsey — Thu, 20 Feb 2020 14:39:30 GMT

It looks like they had saved a bad CNAME for account.meraki.com

Answers: account.meraki.com. 60 IN CNAME sdg327,

When it started working for me it was changed to this:

Answers: account.meraki.com. 60 IN CNAME dal223.meraki.com,

Re: Meraki Dashboard down?

mwill1 — Thu, 20 Feb 2020 14:42:24 GMT

Yes https://account.meraki.com is having DNS issues like others have pointed out. Mobile app also experiencing same issue. Luckily I had a saved URL that goes direct to one of my networks which brought up an authentication page that did allow me in.

Re: Meraki Dashboard down?

jdsilva — Thu, 20 Feb 2020 18:00:18 GMT

@vaughnhalsey wrote:
It looks like they had saved a bad CNAME for account.meraki.com
Answers: account.meraki.com. 60 IN CNAME sdg327,
When it started working for me it was changed to this:
Answers: account.meraki.com. 60 IN CNAME dal223.meraki.com,

That's not necessarily a bad record... But that is almost certainly a failover between datacentres.

Re: Meraki Dashboard down?

vaughnhalsey — Thu, 20 Feb 2020 18:15:02 GMT

The TTL was only 60 seconds so I'm sure they were implementing a manual change, and it lasted much longer than a fail-over should. I suspect that they just forgot to use a FQDN on a temporary CNAME record, and the short name they used, sdg327, wasn't resolvable by anyone except if you were using one of their domain joined computers.

Re: Meraki Dashboard down?

BlakeRichardson — Thu, 20 Feb 2020 19:43:31 GMT

A status page sounds like a good idea though, given Meraki is cloud based it should be able for users to determine quickly if there is a problem or not.

Re: Meraki Dashboard down?

Nolan H. — Thu, 20 Feb 2020 20:06:23 GMT

I agree

Something like this 😃

https://worldofwarcraft.com/en-us/game/status/us

Re: Meraki Dashboard down?

CMR — Fri, 21 Feb 2020 15:51:28 GMT

Our dashboards have been showing the below for four hours now:

Perhaps the IPv6 rollout is having a wobble...?

Re: Meraki Dashboard down?

alexsm — Fri, 21 Feb 2020 19:06:14 GMT

Meraki is aware of and actively working to correct the service degradation seen in our dashboard. During this period our engineers have been performing critical maintenance and some services related to account and organisation administration were unavailable. Meraki networking devices have been functional and configurable throughout this whole period. At this time our services are nearly fully restored and we will provide another update when this is complete.

Re: Meraki Dashboard down?

alexsm — Fri, 21 Feb 2020 23:24:35 GMT

Meraki has completed maintenance to restore dashboard services. All dashboard functions are working normally. Thank you for your patience, the team is reviewing options for communicating service changes in the future.

Re: Meraki Dashboard down?

Memphisslim — Tue, 16 Feb 2021 15:06:55 GMT

Our dashboard is loading a blank screen only? Doesn't seem like its fixed??

Re: Meraki Dashboard down?

CMR — Tue, 16 Feb 2021 15:10:45 GMT

Try Ctrl+F5 in the browser to force a complete refresh

Re: Meraki Dashboard down?

Memphisslim — Tue, 16 Feb 2021 15:13:59 GMT

I've already done this. Its loading the side bar, but no details at all

Re: Meraki Dashboard down?

Memphisslim — Tue, 16 Feb 2021 15:20:05 GMT

Its Chrome, Cache hog! Had to use a different browser, thanks Chrome for sucking once more!

Re: Meraki Dashboard down?

Nolan H. — Tue, 16 Feb 2021 17:00:57 GMT

I've been having that same Chrome issue the last few days as well. Gets old quick.

Re: Meraki Dashboard down?

alan.cruz — Mon, 15 Mar 2021 17:56:44 GMT

Dashboard down again!

Re: Meraki Dashboard down?

alan.cruz — Mon, 15 Mar 2021 17:58:07 GMT

The dashboard is inaccessible. It just stop responding in the middle of me adding a new Guest Client on the Dash.

Re: Meraki Dashboard down?

CMR — Mon, 15 Mar 2021 18:04:28 GMT

Shards 184 and 199 both up when accessed from the UK. What share are you on and where are you trying to access from?