topic Re: Short dashboard timeouts in Cloud Networking Platform

Short dashboard timeouts

MaineTechGuy — Thu, 12 Oct 2023 17:10:19 GMT

As an MSP with access to many organizations, the idle timeout settings for dashboard used to be based on the organization settings for the org that we had open. Now, regardless of those org settings, we are seeing extremely short dashboard timeouts. Is the shortest org timeout in our list of orgs possibly taking effect regardless of what org we have open? This is really painful at the moment, just looking away for a few minutes seems to result in a logout.

Re: Short dashboard timeouts

joey.debra — Thu, 12 Oct 2023 19:35:16 GMT

I have also noticed this behavior this week.

Re: Short dashboard timeouts

Philip D'Ath — Thu, 12 Oct 2023 20:45:01 GMT

It has been a real pain!

Re: Short dashboard timeouts

BlakeRichardson — Thu, 12 Oct 2023 22:07:06 GMT

The issue for me is needing to use MFA each time I use the mobile app and that to times out very quickly.

Re: Short dashboard timeouts

sungod — Fri, 13 Oct 2023 09:11:28 GMT

We've had the same, one of the guys opened a case yesterday.

~~So far today I've not been logged out...~~

Edit, just logged me out, session seemed to last longer than yesterday though

Re: Short dashboard timeouts

mloraditch — Fri, 13 Oct 2023 13:15:06 GMT

YES. My primary coworker and I both noticed this earlier this week. I opened a case and per the support rep their documentation says it's supposed to take the idle timer of the shortest org you have access to. He said that's the way it's always been. It was implied that perhaps a backend change had enabled what was always supposed to be the behavior. He did comb through all of my orgs and found a couple that I was able to change, but I have one I'm not in charge of that is my main limiter.

If anyone from Meraki is watching here's my case number: 10942842.

Re: Short dashboard timeouts

sungod — Fri, 13 Oct 2023 13:28:44 GMT

This was my suspicion, but I don't have any orgs with such a short timeout set.

If it's not fixed soon I'll be trying a script to keep refreshing pages to keep me logged in.

Re: Short dashboard timeouts

mloraditch — Thu, 19 Oct 2023 13:39:06 GMT

Can anyone from Meraki comment on this?

Re: Short dashboard timeouts

sungod — Thu, 19 Oct 2023 13:42:01 GMT

Fwiw I've been ok since Tuesday.

Re: Short dashboard timeouts

Crocker — Wed, 08 Nov 2023 16:21:32 GMT

Fun fact, if you navigate to an open case in one tab of your browser and leave it there, your session will never time out. Or at least that's been my experience, but we're a single org.

Re: Short dashboard timeouts

DylanCMSP — Fri, 20 Feb 2026 23:48:31 GMT

This is somehow still an issue 2.5yrs later? Weird that it seemed fine for us until very recently (today) and now suddenly it's defaulting to the minimum for one out of dozens of orgs.

This behavior makes no sense, Meraki.

Re: Short dashboard timeouts

joey.debra — Mon, 23 Feb 2026 08:13:33 GMT

The issue came back. Even dashboard orgs without mandatory timeout get the 5 minute treatment now.

Re: Short dashboard timeouts

mloraditch — Tue, 24 Feb 2026 14:35:20 GMT

Seeing this as well, been logged out every morning.