topic Re: Cannot reach Windows update from network in Cloud Networking Platform

Cannot reach Windows update from network

yikes123 — Tue, 23 Apr 2019 20:03:04 GMT

All the pc/servers cannot reach Windows update anymore. I have the MX100 behind our ISP router. I have ruled out the ISP router because I can reach WU when I plug a laptop directly in the router. This is not a Windows update troubleshoot problem because it is affecting ALL devices. I'm trying to see whether the MX100 has anything to do with in and how to troubleshoot it.

Any help is appreciated.

I have changed the dns of a local laptop to 8.8.8.8 and still no updates.

I don't see anything in the Meraki firewall that would block this.

Re: Cannot reach Windows update from network

BlakeRichardson — Tue, 23 Apr 2019 20:05:13 GMT

Try turning off the advanced malware protection and then turn it back on again.

Re: Cannot reach Windows update from network

yikes123 — Tue, 23 Apr 2019 20:24:55 GMT

Current setting are: Advanced Malware Protection: enabled

Intrusion detection and prevention: Prevention.

I disabled AMP, and lo and behold I get the updates! Thanks Blake.

Hey Meraki what is going on?

Any ideas to still have AMP AND updates?

Re: Cannot reach Windows update from network

BlakeRichardson — Tue, 23 Apr 2019 20:44:06 GMT

@yikes123 if you re-enable AMP it should keep working, it glitches out every now and then.

Re: Cannot reach Windows update from network

jdestef17 — Tue, 23 Apr 2019 22:15:32 GMT

Could be related to Advanced Malware Protection.

Also, if you’re unable to download files in chrome such as PDFs and it says “network error”, disable AMP. Pro tip I learned through two hours of troubleshooting.