topic Re: Cisco Meraki licensing issue in Cloud Networking Platform

Cisco Meraki licensing issue

EmmanuelChineduUnachukwu0016 — Sat, 15 Mar 2025 08:30:27 GMT

We recently purchased licenses for the renewal of our clients Cisco Meraki device licenses from one of Cisco's authorized distributors in Nigeria. Following Cisco's guidelines, I proceeded with the license renewal application. However, instead of renewing the device licenses, the licenses were converted to unused licenses.

I also attempted to associate the unused licenses with the Meraki devices through the dashboard, but I observed that the activation date for the unused licenses is set for June 9, 2025.

Could you kindly assist in understanding the reason behind the licenses not being associated with the Meraki devices and why they were converted to unused licenses? Additionally, I would appreciate any guidance on how to resolve this issue.

For your reference, I have attached screenshots that provide further clarification.

Thank you for your assistance. I look forward to your prompt response

Re: Cisco Meraki licensing issue

ww^ — Sat, 15 Mar 2025 09:00:03 GMT

Thats just the 90 days activation window. You should be able to use them

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Per-Device_Licensing_Overview#:~:text=90%2Dday%20license%20activation%20window,before%20your%20licenses%20burn%20time.

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Per-Device_Licensing_Overview#License_Pre-Activation_Period

Re: Cisco Meraki licensing issue

EmmanuelChineduUnachukwu0016 — Sat, 15 Mar 2025 09:12:04 GMT

Does it mean that there is a grace period for 90 days for the old licenses that expired 9th of March 2025 then the new license can be activated 9th of June 2025?

Regards.

Re: Cisco Meraki licensing issue

ww^ — Sat, 15 Mar 2025 09:19:14 GMT

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Per-Device_Licensing_Overview#30-Day_Grace_Period

Re: Cisco Meraki licensing issue

EmmanuelChineduUnachukwu0016 — Sat, 15 Mar 2025 09:23:40 GMT

How do i apply the unused licenses to the devices without without waiting till the activation date?

Re: Cisco Meraki licensing issue

CMR — Sat, 15 Mar 2025 09:31:28 GMT

In the Per Device Licensing model you can only have one example of each license type applied to a device. When the existing licenses expire, the new licenses should automatically be used. You also will not suffer an outage whilst this happens.

Re: Cisco Meraki licensing issue

CMR — Sat, 15 Mar 2025 09:33:43 GMT

Apologies, I've seen that the automatic replacement didn't work... In which case you need to unassign the current expired 4 year license from each device and you can then assign one of the new ones. They will backdate and start from the 10th.

Re: Cisco Meraki licensing issue

CMR — Sat, 15 Mar 2025 09:34:56 GMT

As you have seen, the PDL model is a bit broken, hence why no new customers can migrate to it...

Re: Cisco Meraki licensing issue

EmmanuelChineduUnachukwu0016 — Sat, 15 Mar 2025 09:45:45 GMT

I ve tried to unassign the current expired 4 year license from each device but it is not highlighting on the dashboard.

Re: Cisco Meraki licensing issue

ww^ — Sat, 15 Mar 2025 13:18:35 GMT

Go to the devices . And assign the new license

Re: Cisco Meraki licensing issue

CMR — Sat, 15 Mar 2025 13:31:22 GMT

As @jdb1 said, if you go to the devices tab and select a device, you should be able to assign a license, you will see the 1 year MR licenses that you bought, change the quantity to 1 (from 0) and then hit next. Once complete the expired license will be unassigned and the new license will be assigned to the AP.

Re: Cisco Meraki licensing issue

EmmanuelChineduUnachukwu0016 — Sat, 15 Mar 2025 23:31:09 GMT

Thanks a lot.

I was been able to assign the licenses.

You recommendation worked