topic Re: Dashboard in Cloud Networking Platform

Dashboard

Davlat — Wed, 15 Nov 2023 16:40:37 GMT

Hello
I'm having problem with adding equipments when i add switches it says "The following devises are already in use" we have never add devices. Is it possible to know to which account these deviced added ? We can not know to which added. Thanks

Re: Dashboard

MerakiGnome — Wed, 15 Nov 2023 16:44:00 GMT

hi @Davlat - did you buy the equipment brand new from a Cisco/meraki reseller? If not, its more than likely that those devices are sat in someone else's dashboard already claimed.

You need to contact whoever you purchased them from and ask them to unclaim from their dashboard.

Meraki support can't help you in this instance.

Re: Dashboard

Davlat — Wed, 15 Nov 2023 16:45:51 GMT

Yes we have bought new with box 17pcs of MS225 switches all of them same problem nobody know to which account they are claimes

Re: Dashboard

Davlat — Wed, 15 Nov 2023 16:47:07 GMT

I've asked lots of times from reseller nobody knows why we are having this problem.

Re: Dashboard

Davlat — Wed, 15 Nov 2023 16:48:11 GMT

The funny thing there are 10 of them never opened and in original box

Re: Dashboard

MerakiGnome — Wed, 15 Nov 2023 16:49:51 GMT

hi @Davlat - if you have a Meraki/Cisco AM reach out to them and query.

Re: Dashboard

ConnorL1 — Wed, 15 Nov 2023 16:50:44 GMT

Someone may have already claimed the order number, which automatically claims all devices (and any license) associated with said order.

Support won't be able to share any information about where/when/how they were already claimed, so I would advise to speak with your reseller/MSP and any other parties that may be involved.

Re: Dashboard

Davlat — Wed, 15 Nov 2023 16:52:58 GMT

hi thanks a lot for replies.
I've order number and license numbers also is it possible to unclaim from meraku tech support ?

Re: Dashboard

ConnorL1 — Wed, 15 Nov 2023 16:56:05 GMT

Nope, Support cannot assist. As per the KB: "Using the Organization Inventory"

Due to privacy and security concerns, Cisco Meraki Support cannot assist in moving/removing devices that have already been claimed to another organization.

Re: Dashboard

inderdeepsingh1 — Wed, 15 Nov 2023 17:04:55 GMT

As always, somebody has claimed already which means you need to figure out where it was claimed, May be Support can help here @Davlat