topic Re: live chat in Cloud Networking Platform

live chat

Assistenzatech — Thu, 07 Nov 2019 09:22:01 GMT

Good day,

is it possible to have a live chat session with meraki support?

I'm not satisfied from ticket interaction because in this case is too long. I'm waiting a reponse from 3 days.

thanks

Re: live chat

kYutobi — Thu, 07 Nov 2019 13:41:31 GMT

Why not just call in?

Re: live chat

Assistenzatech — Thu, 07 Nov 2019 13:49:48 GMT

I find live chat very confortable in particular to share the screen in remote assistance mode.

Meraki have italian assistance/number ?

thanks

Re: live chat

kYutobi — Thu, 07 Nov 2019 15:12:45 GMT

Europe+44 203 808 7003 or call your sales rep and ask.

Re: live chat

RodrigoCW — Thu, 07 Nov 2019 15:37:15 GMT

Hey @Assistenzatech,

Although Italian is not an officially serviced language for Meraki Support, we do have a couple of Italian-speaking engineers. If you DM me your case, I can see if it is possible to have one of them take it over.

Re: live chat

Assistenzatech — Thu, 07 Nov 2019 16:01:25 GMT

Hi @RodrigoCW ,

yes but I can't see "private message icon" to contact you

Re: live chat

RodrigoCW — Thu, 07 Nov 2019 16:17:46 GMT

@meredithw has fixed the issue. Thanks Meredith. 😃

Re: live chat

Philip D'Ath — Thu, 07 Nov 2019 22:39:39 GMT

>I find live chat very confortable in particular to share the screen in remote assistance mode.

I'm sure they could do a WebEx session for something similar to allow screen sharing.

Re: live chat

BlakeRichardson — Fri, 08 Nov 2019 02:44:00 GMT

I agree live chat is a useful feature, I prefer live chat to sitting on a phone call, it means I can do other things while working with support. It means there is a record of what was said as well which is useful for follow ups.

Re: live chat

chhany — Fri, 31 May 2024 02:37:23 GMT

hello Support

Re: live chat

CarolineS-Meraki — Fri, 31 May 2024 03:51:01 GMT

Hi @chhany - this isn't a live chat, I'm afraid. To learn the ways to contact Cisco Meraki support, please review this page: https://documentation.meraki.com/General_Administration/Support/Contacting_Support

Cheers!