topic Customer ID vs. Support Passcode in Cloud Networking Platform

Customer ID vs. Support Passcode

Perry071 — Tue, 01 Apr 2025 19:47:50 GMT

Hello all,

I'm trying to reach out for support with my Cisco Meraki account, but I'm running into a roadblock.

The call center demands an 8-digit Customer ID number before I can speak to an agent, but my account has a 4-digit Support Passcode where the customer ID should be.

Any advice on how to get passed this or another way to contact support?

PS. I did the "Contact a sales representative" option, but I haven't gotten a confirmation email or anything yet so I'm not sure if I can trust it. Some reassurance would go a long way here lol

Re: Customer ID vs. Support Passcode

CarolineS-Meraki — Tue, 01 Apr 2025 19:51:58 GMT

You can submit a support case without a customer number here: https://meraki.cisco.com/meraki-support/open-a-support-case/ - this page is designed for exactly this type of situation, where you can't get through to support in the typical ways.

Re: Customer ID vs. Support Passcode

Perry071 — Tue, 01 Apr 2025 19:57:58 GMT

Thank you! I'll give this a try

Re: Customer ID vs. Support Passcode

Philip D'Ath — Wed, 02 Apr 2025 03:02:29 GMT

If you click on the picture of "you" in the top right-hand corner, you can get both of these bits of information.