topic Re: RMA in Cloud Networking Platform

RMA

riyad-issack — Tue, 01 Nov 2022 06:35:08 GMT

Hello

I would like to understand more about the RMA process of Meraki for equipment that are fully covered.

In case of a faulty equipment, does Cisco Meraki ship the replacement to the end customer free of charge to the end customer?

Is there a link which details this process?

Thanks

rwiesmann — Tue, 01 Nov 2022 06:43:43 GMT

Hi,

the following documentation of rma holds all about rma on Meraki.

And yes, it is free of charge.

rgds

roger

BlakeRichardson — Tue, 01 Nov 2022 18:54:06 GMT

@riyad-issack Yes the replacement is shipped free of charge. As long as you ship the faulty unit back within the required timeframe you will be OK.

Just bear in mind you can only RMA hardware that has a current license.