topic Re: Error : Request No Video In Selected Range in Cloud Networking Platform

Error : Request No Video In Selected Range

Sidharth27 — Tue, 20 Feb 2024 09:36:01 GMT

Hi all,

I have been trying to perform some video exports using the Meraki Vision Portal. The clip Im trying to export of a duration of 5 seconds.
The clip end time is just a few seconds before the current time. It throws an error saying "Request No Video In Selected Range"

Why could this be?
Do I have have to wait for some time before trying to export footage that has just been recorded?

If yes, how long should I be waiting.

Thanks
- Sidharth

Re: Error : Request No Video In Selected Range

aleabrahao — Tue, 20 Feb 2024 09:57:33 GMT

Try selecting a longer time period.

Re: Error : Request No Video In Selected Range

kjettlun — Tue, 20 Feb 2024 15:28:34 GMT

Hi, you didn't say which camera model you are recording or how long in the past you are trying to export. If it is the immediate past then you need to wait a minute or two for everything to catch up. The exception I have found is with y MV2 which has cloud archive and then I need to wait about 5 minutes to do the export.