topic Re: Network down event log in Cloud Networking Platform

Network down event log

hrics12 — Mon, 23 Dec 2024 17:01:08 GMT

Hi!

I'm trying to start recording outages on our networks. It seems like we have outages in certain cities more frequently then others. I am trying to go through the event logs and find an indications of when a network goes down, I have a time and date of the last time a certain network lost internet connection but I don't see any specific event that records it. Can someone give me an idea on what I should look for in the event logs when a office loses its internet connection?

Thank you!

hrics12

Re: Network down event log

RWelch-USA — Mon, 23 Dec 2024 17:06:55 GMT

There are a couple of places you can find when you lost WAN connectivity.

Security & SD-Wan > Appliance Status > Summary shows green/red indicator for connectivity or outage.

Or Security & SD-Wan > Appliance Status > Uplink will show missing areas if WAN1 or WAN2 are down.
In the example above the cellular uplink was repositioned twice and you can see WAN2 outage for brief periods (latency).

Re: Network down event log

hrics12 — Mon, 23 Dec 2024 17:16:00 GMT

Thank you! I see that now. Do you know if there is any to access that "Historical Device data" as a list so I can call and filter he downed event via API?

Re: Network down event log

RWelch-USA — Mon, 23 Dec 2024 17:19:20 GMT

You can see if this helps you any.....
https://community.meraki.com/t5/Security-SD-WAN/Meraki-Reporting-via-API-for-WAN-2-Status/m-p/80600

Re: Network down event log

RWelch-USA — Mon, 23 Dec 2024 17:21:37 GMT

Or maybe this one might get you down the right path....

https://community.meraki.com/t5/Developers-APIs/Checking-of-WAN-1-and-WAN-2-Status-quot-Active-quot-or-quot/m-p/247981

Re: Network down event log

hrics12 — Mon, 23 Dec 2024 17:22:43 GMT

Both are perfect! Thank you so much!

Re: Network down event log

Philip D'Ath — Mon, 23 Dec 2024 20:30:48 GMT

What about configuring an email alert when a Meraki device goes offline?

Alerts and Notifications - Cisco Meraki Documentation

Re: Network down event log

hrics12 — Mon, 23 Dec 2024 22:08:13 GMT

Yupp! So my current plan is to create a trigger for when an email alert is received for a network being down. This trigger will set off an API call to check the uplink statuses for each network. I'll then parse the JSON and record when the uplink status is non-active. Not super intuitive but should produce some data. Figured I'd share this work around incase anyone else runs into this issue.