topic Client synchronization is not yet complete. in Cloud Networking Platform

Client synchronization is not yet complete.

Tamperswitch — Wed, 11 Nov 2020 09:32:47 GMT

Hi, I keep getting this message when trying to enrol a new device, I'd seen in a previous post that someone had had the same issue and it was caused by an expired MDM cert.

I renewed my MDM cert a couple of weeks back and it was tested and showed as being valid but a couple of days ago I had an email saying it was about to expire, I checked it again and it still shows as valid.

I've tried a couple of times with different devices to enrol but I still get the "Client synchronization is not yet complete." message.

Anyone had this before??

Re: Client synchronization is not yet complete.

bmehta2 — Fri, 13 Nov 2020 03:09:14 GMT

Hello @Tamperswitch ,

If you have verified all basic steps like certificate expiration and if the device hasnt attempted to remove management profile then for further troubleshooting you would need to open a support case.

Re: Client synchronization is not yet complete.

Tamperswitch — Fri, 13 Nov 2020 06:55:53 GMT

No worries, thanks for your reply.