topic Re: Dashbaord server error in Cloud Networking Platform

Dashbaord server error

axel-ironport — Tue, 08 Dec 2020 08:34:37 GMT

Hi @All1

is anybody else having the "server error" message today?

I can't use the dashboard since approx. 1 hour now.

Regards

Axel

Re: Dashbaord server error

rwiesmann — Tue, 08 Dec 2020 08:48:47 GMT

all good here...but I am on the European DC.

Re: Dashbaord server error

BRUCE NEWTON — Tue, 08 Dec 2020 08:57:39 GMT

Same issue here, I’m in the Asia/Australian DC.

Give support a call if you need to do something urgent - but I’m sure they’re onto it now.

Re: Dashbaord server error

marc-laubscher — Tue, 08 Dec 2020 08:57:58 GMT

Hi @axel-ironport

I have the same Problem since 1 hour.

Regards

Marc

Re: Dashbaord server error

LeroyLim — Tue, 08 Dec 2020 08:59:43 GMT

Was having the "server error" message, and not able to access the dashboard as well. Access points using Layer 7 rules was having connectivity issues as well during this period. Some devices connected to an Meraki firewall was also having issues.

The dashboard just became accessible now.

Re: Dashbaord server error

BRUCE NEWTON — Tue, 08 Dec 2020 09:07:14 GMT

Mine just came back too

Re: Dashbaord server error

NDLane — Tue, 08 Dec 2020 09:08:59 GMT

Also experiencing this issue. Based in the UK.

Re: Dashbaord server error

NDLane — Tue, 08 Dec 2020 09:09:40 GMT

Okay, never mind it's back up.

Re: Dashbaord server error

StefanStout — Tue, 08 Dec 2020 09:40:36 GMT

Same here sometimes I get an error

Re: Dashbaord server error

ddemetriou — Tue, 08 Dec 2020 09:49:10 GMT

Error in the UK too and issues authenticating users to connect to client VPN.

Re: Dashbaord server error

AlexLyon — Tue, 08 Dec 2020 10:02:00 GMT

me to...from France

Re: Dashbaord server error

DexterRoot — Tue, 08 Dec 2020 10:13:40 GMT

Same here in Sweden. All our devices in all networks lost connectivity twice this morning and now we get the server error message.

Re: Dashbaord server error

ddemetriou — Tue, 08 Dec 2020 10:17:38 GMT

Spoke to Cisco and they are aware of the issue and effecting a large number of users and priory to resolve it. The tech was didn't know and ETA for the fix.

Re: Dashbaord server error

NikkiD — Tue, 08 Dec 2020 10:24:20 GMT

Yes! We're getting:

"Server error

The server encountered an error and could not complete your request. A message has been sent to our engineering and support teams to notify us of the problem, and we will fix it as soon as possible.

The Cisco Meraki Dashboard is temporarily unavailable, but rest assured your Meraki equipment is still running and network operation has not been interrupted. Learn more about Meraki's out-of-band control."

Re: Dashbaord server error

TheCatman — Tue, 08 Dec 2020 10:56:50 GMT

Still have the poblem now - on the US infrastructure...

Re: Dashbaord server error

NikkiD — Tue, 08 Dec 2020 11:36:39 GMT

Looks to be fixed now - at least for us.

Re: Dashbaord server error

bmehta2 — Tue, 08 Dec 2020 17:22:36 GMT

Hello everyone,
The server error message issue was reported and our internal teams were made aware of the issue. They have been working to resolve this issue.
Majority of the issues should be resolved by now. However if you are running into the same issue, I would recommend opening a case with Cisco Meraki Technical Support for more information and to track for updates.