topic Re: MERAKI MX68W in Cloud Networking Platform

MERAKI MX68W

MJAIN — Fri, 28 Jun 2024 17:02:49 GMT

It is claimed unit. How do I reset the unit.

Re: MERAKI MX68W

Rasmus Hoffmann Birkelund — Fri, 28 Jun 2024 17:11:11 GMT

If you simply need to factory reset the device, there a pinhole where you can reset it using a bobby pin, paper clip, whatever.

If it's because you have bought an MX68W that is currently already claimed to a Dashboard, you'll need to reach out to whoever sold you the unit and have them unclaim it from their Meraki Organization.

Re: MERAKI MX68W

MJAIN — Fri, 28 Jun 2024 17:30:02 GMT

Thank you. So resetting will not help.

Re: MERAKI MX68W

kjettlun — Fri, 28 Jun 2024 17:38:43 GMT

No resetting will not help at all. The device needs to be unclaimed from the organization that it was purchased from (support will not unclaim a device). After it is unclaimed you will need to create a dashboard account and obtain a license in order for the device to work. Your best bet might be to return the unit and get your money back.

Re: MERAKI MX68W

MBrown@ccnne — Fri, 28 Jun 2024 17:40:20 GMT

I you are looking to have it unclaimed from another Org not your own a reset will not help you.

If you are looking to factory reset follow this link:

https://documentation.meraki.com/General_Administration/Support/Resetting_Cisco_Meraki_Devices_to_Factory_Defaults

Re: MERAKI MX68W

aleabrahao — Fri, 28 Jun 2024 17:44:31 GMT

Did you buy the MX second hand?