topic Re: Dashboard Issues? in Cloud Networking Platform

Dashboard Issues?

Twitch0331 — Mon, 15 Mar 2021 18:19:18 GMT

Anyone else seeing weird issues with the Dashboard today? I was able to access it just fine earlier today, but then access to the it just went belly-up. Not long after that, I began receiving all of these notifications that devices are going down at all sites, but when I look at them in the Dashboard (which became reachable again) they appear to be just fine. The fact that my email and phone are not blowing-up with people in a panic seems to confirm this.

Are there any known-issues at the moment??

Thanks!

Twitch

Re: Dashboard Issues?

Tim Bisel — Mon, 15 Mar 2021 18:20:41 GMT

I have gotten >70 alerts in 10 minutes for three organizations across three states and close to 40 networks. All other monitoring I have in place show nothing but alerts from Meraki are going nuts.

Re: Dashboard Issues?

felix.moreno — Mon, 15 Mar 2021 18:22:14 GMT

Same issue here. Waiting to get TAC on the phone so they can confirm. Last time we experienced this, the root cause was maintenance being done on the Meraki Network my company resides in.

Re: Dashboard Issues?

Dylan_YYC — Mon, 15 Mar 2021 18:24:04 GMT

Yep, same thing here!

Re: Dashboard Issues?

rlwilson — Mon, 15 Mar 2021 18:24:28 GMT

I got kicked out of the dashboard and then couldnt get logged back in. Now I am getting a ton of email alerts about my VPN tunnels being down.

Re: Dashboard Issues?

Edwin Diaz — Mon, 15 Mar 2021 18:25:36 GMT

Experienced the same thing, from 10:54 AM to 11AM.

Re: Dashboard Issues?

vassallon — Mon, 15 Mar 2021 18:25:47 GMT

@Twitch0331

Yeah it appears that the Dashboard was not accessible for 10ish minutes. In that time frame devices were not able to check in which is triggering the email messages about devices being offline when in fact they have been working fine the whole time.

Re: Dashboard Issues?

anygaard — Mon, 15 Mar 2021 18:27:45 GMT

yeah, my NOC is pissed, 200+ tickets in 20 minutes, and no legit known issues. Not sure what broke on Meraki's backend, but that is really annoying on a Monday.

Re: Dashboard Issues?

ZeuS41 — Mon, 15 Mar 2021 18:28:00 GMT

Same for us, all our VPN tunnels dropped.

Re: Dashboard Issues?

El-Guero-HTX — Mon, 15 Mar 2021 18:30:33 GMT

Same here, getting all sorts of Network down alerts. I just got a 2nd wave of alerts. The dashboard looks good, though.

Re: Dashboard Issues?

arturbitt — Mon, 15 Mar 2021 18:32:52 GMT

Same here!

Re: Dashboard Issues?

ccipnet — Mon, 15 Mar 2021 18:34:46 GMT

We are having the same issues. All of our Meraki networks' devices are losing connectivity (down/up) with the Meraki Cloud. This started for us at 1:50pm EST and the last loss of connectivity was at 2:25pm EST. We have had 4 cycles of down/up connectivity changes.

Re: Dashboard Issues?

DHAnderson — Mon, 15 Mar 2021 18:38:05 GMT

Same here. Email messages still pouring in. I have clients in three different cities on several different providers. I stopped panicking as no clients are calling me saying they are down.

It is interesting that the emails are in waves, switches, then access points, then cameras, finally firewalls.

Re: Dashboard Issues?

ZeuS41 — Mon, 15 Mar 2021 18:38:20 GMT

looks like Meraki does have a lot of explaining to do, we bought into this "cloud" idea thinking the clients should not be impacted incase if the Meraki dashboard is unreachable, it turns out all VPN tunnels and clients access are linked directly to the cloud. the dashboard should only be used for management not access. if they dont fix this, we are switching our entire Meraki platform very very soon.

Re: Dashboard Issues?

wayne.ranchuk — Mon, 15 Mar 2021 18:42:28 GMT

I have had all of my Security appliances reporting they are going down but they are not. no other equipment has generated any emails. I have been on hold with support for 30 min so i am assuming it is a big issue for them

Re: Dashboard Issues?

Twitch0331 — Mon, 15 Mar 2021 18:43:06 GMT

Thanks, everyone. Good to know it's not just our network.

Other than the alerts, All is Quiet on the Western Front in terms of user complaints.

Re: Dashboard Issues?

DHAnderson — Mon, 15 Mar 2021 18:43:19 GMT

My clients and tunnels are still up, otherwise I would have heard. They absolutely rely on Meraki, and not one of them have reported any issues. I even called on client and they reported everything was working. All of my clients absolutely rely on Meraki, and not one of them have reported any issues.

My own equipment reported that it was down, but my home office kept humming along, with emails pouring in!

Re: Dashboard Issues?

Blueshift — Mon, 15 Mar 2021 18:43:22 GMT

Can confirm here.
Not only was cloud unreachable, logs show all of our wireless devices re-authing with the APs and all of our manually disabled ports on the switches are now re-enabled.

No users seem to have been affected, however.

Re: Dashboard Issues?

El-Guero-HTX — Mon, 15 Mar 2021 18:43:28 GMT

Did your site to site VPN go down?

We have about 21 sites across the US and all our tunnels are up. We use a separate monitoring tool to monitor.

It is alarming to receive all of the up/down alerts thought.

Re: Dashboard Issues?

ZeeBoussaid — Mon, 15 Mar 2021 18:44:17 GMT

same goes for us, we have 200 remote office with VPN tunnels dropped. what happened today should scare the crap out of any engineer. this is going to be a nightmare if all access to clients is tied directly to the Meraki Dashboard. i hope Meraki fix this issue or at least chime in. because im seriously considering dropping all Meraki products in our environment.