topic Re: Can't view switches in Cloud Networking Platform

Can't view switches

Raphael_L — Wed, 14 Feb 2024 19:06:53 GMT

Hi ,

Currently on multiple Orgs I can't view any of my switches.

Multiple users, multiple PC , multiple browser. This isn't on our side.

Switching -> Switches -> Select a random switch : Blank page :

It comes and goes...

Haven't seen any outages yet.

Anyone yet ?

Re: Can't view switches

aleabrahao — Wed, 14 Feb 2024 19:09:54 GMT

Have you asked to support?

Re: Can't view switches

Raphael_L — Wed, 14 Feb 2024 19:10:30 GMT

Of course.

Re: Can't view switches

aleabrahao — Wed, 14 Feb 2024 19:12:44 GMT

Ok, just to be sure.

Re: Can't view switches

Ryan_Miles — Wed, 14 Feb 2024 19:23:01 GMT

Were you using old or new version? I was using new and it looked fine. I switched to old which made the page blank like yours and now I can't get the list back...or any switch even by trying to get there other ways (org page, switchport list page, etc) 😱

Re: Can't view switches

Raphael_L — Wed, 14 Feb 2024 19:25:04 GMT

I'm currently using the new version. Spamming refresh will eventually get me the info.

Waiting on my case to know if the issue is known !

Re: Can't view switches

Ryan_Miles — Wed, 14 Feb 2024 19:26:17 GMT

I find if I right click open in new tab on the switch list page it shows. But still then trying to drill into a single switch it's blank.

Re: Can't view switches

Ryan_Miles — Wed, 14 Feb 2024 19:27:21 GMT

I see a handful of cases opened today so there's clearly an issue

Re: Can't view switches

Philip D'Ath — Wed, 14 Feb 2024 21:26:58 GMT

Going sideways, there is also the Meraki status page that can be checked (although it did not show any issues ...).

https://status.meraki.net/

Re: Can't view switches

Yousif89 — Wed, 14 Feb 2024 21:31:53 GMT

I am having same issue, Meraki status page still not showing any report issue

Re: Can't view switches

mrsedam1 — Wed, 14 Feb 2024 21:43:29 GMT

I have the same trouble, using the new interface.

Re: Can't view switches

Aaron0x01 — Wed, 14 Feb 2024 21:47:11 GMT

I am having the same issue.

Re: Can't view switches

giacomos — Wed, 14 Feb 2024 22:27:34 GMT

Hey team,

Just a quick post on the fly, I can confirm we are seeing this and looking into it with our developers as a matter of priority.

If you are hitting this, please do raise a case with Support so we can keep track and keep you updated.

I'd expect something pop up in the status page soon!

Giac

Re: Can't view switches

giacomos — Wed, 14 Feb 2024 22:50:11 GMT

Just following up that we have now released the incident on status.meraki.net.

Please continue to keep an eye there for updates.

Thank you for your patience everyone!

[MODERATOR NOTE: This issue is still in progress. We have marked this reply as the "solution" to make it more visible.]

Re: Can't view switches

CMR — Thu, 15 Feb 2024 17:31:02 GMT

This was resolved 9 hours ago according to the status page.