topic Re: Devices New View Broken in Cloud Networking Platform

Devices New View Broken

DustinSVH — Thu, 26 Jun 2025 16:34:27 GMT

Is anyone else getting this error. Seems to be only with the new view. I can use the old view to manage devices but the new view is not working.

Re: Devices New View Broken

aleabrahao — Thu, 26 Jun 2025 16:45:08 GMT

It's working fine for me and there are no reports of any issues.

Have you tried with another browser or with an incognito window?

https://status.meraki.net/

Re: Devices New View Broken

InTheNorh — Thu, 26 Jun 2025 16:53:17 GMT

I'm getting the same thing for any device in Systems Manager.

Re: Devices New View Broken

mloraditch — Thu, 26 Jun 2025 16:55:57 GMT

I'm having to reload pages more often than normal today. Very frustrating.

Re: Devices New View Broken

InTheNorh — Thu, 26 Jun 2025 16:56:43 GMT

Swapping to old version and it works again

Re: Devices New View Broken

DustinSVH — Thu, 26 Jun 2025 17:04:32 GMT

Yes for me the old version works.

Re: Devices New View Broken

Raphael_L — Thu, 26 Jun 2025 18:15:09 GMT

I have this issue every day. It has become "normal" for me.

Re: Devices New View Broken

roland.hollatz1 — Thu, 26 Jun 2025 19:25:16 GMT

Same here for me, but I hope this will be fixed soon by Meraki

Re: Devices New View Broken

Philip D'Ath — Thu, 26 Jun 2025 20:15:47 GMT

If you go into Chrome developer tools (CTRL+SHIFT+I), go to the network tab, and hit reload - what is failing to load, and what reason does it give?

Re: Devices New View Broken

spaladug — Thu, 26 Jun 2025 20:18:18 GMT

Apologies to those who are running into this issue. We are aware of the issue and are working on rolling out the fix. Will update the thread again once the fix is rolled out fully.

Re: Devices New View Broken

spaladug — Thu, 26 Jun 2025 20:24:14 GMT

Hi @Raphletourn . This should not be a regularly occurring issue. After the fix rolls out today if you run into the issue regularly still please open a support case so we can look into that for you. You can also DM me the support case number and I can follow up on it.

Re: Devices New View Broken

DustinSVH — Thu, 26 Jun 2025 20:26:51 GMT

Thanks for the information, I passed the news to my team. Is there a master ticket somewhere that we can monitor for any updates?

Re: Devices New View Broken

BlakeRichardson — Thu, 26 Jun 2025 21:59:23 GMT

I have given up using the new version for SM devices, if I enrol a new device it takes anywhere from 15 mins to a hour to show in the new version. If I use the old version it's not an issue.

It's as though the new and old version dashboards are two different data sets running in parallel rather than just a UI change.

Re: Devices New View Broken

DustinSVH — Thu, 26 Jun 2025 22:05:04 GMT

What I like about the New UI, I can select multiple systems and run CLI tasks in batches. From the devices page I use the option to remote in with external window and with my registry edits it automatically launches my VNC viewer. I am updating workstations all the time I take a screenshot to see if anyone is connected then I remote in with my vnc protocol interpreter.

Re: Devices New View Broken

spaladug — Thu, 26 Jun 2025 22:53:33 GMT

Hi @DustinSVH. There is no master ticket to monitor. We will post on this thread when the fix has been deployed globally and the issue is resolved.

Re: Devices New View Broken

spaladug — Thu, 26 Jun 2025 23:14:29 GMT

The fix has been deployed and the issue should be resolved now. Please respond back if that is not the case.

Re: Devices New View Broken

BlakeRichardson — Thu, 26 Jun 2025 23:44:47 GMT

Wouldn't a patch management system be easier than manually updating devices?

Also I would make sure that taking screenshots of users potential activity isn't a breach of any of your internal policies. If a user is working on something confidential and finds you are taking screenshots that could end badly.

Re: Devices New View Broken

DustinSVH — Thu, 26 Jun 2025 23:51:51 GMT

I follow all hippa protocols. We are a hospital, we can't automate computers to restart for a few departments as they are there 24/7. My IT director has authorized us to do such tasks.

Re: Devices New View Broken

DustinSVH — Thu, 26 Jun 2025 23:53:16 GMT

Can confirm, the sky is no longer falling and all is right as rain.

Re: Devices New View Broken

CarolineS-Meraki — Fri, 27 Jun 2025 00:34:59 GMT

Hooray!!