topic Re: Server Error when going to Meraki Dashboard in Cloud Networking Platform

Server Error when going to Meraki Dashboard

DHAnderson — Tue, 18 May 2021 15:32:26 GMT

I am getting a Server Error when going to the Meraki dashboard.

Is anyone else seeing this?

-Dave

Re: Server Error when going to Meraki Dashboard

Brandon Svec — Tue, 18 May 2021 15:33:43 GMT

Yes. From US, west coast just before I saw this post..

Re: Server Error when going to Meraki Dashboard

Brandon Svec — Tue, 18 May 2021 15:34:44 GMT

I have a suspicion it may be AWS or something upstream of Meraki because I had trouble reaching some other random services this AM.

Re: Server Error when going to Meraki Dashboard

amelendez@oceanviewsd.org — Tue, 18 May 2021 15:35:06 GMT

Yes, I'm having this issue now. My co-workers are able to login, but I am not able to login. Same exact error. This has never happened to me before.

Re: Server Error when going to Meraki Dashboard

inderdeepsingh1 — Tue, 18 May 2021 15:35:31 GMT

@DHAnderson1 : yes i am getting the same as well

Re: Server Error when going to Meraki Dashboard

Nolan H. — Tue, 18 May 2021 15:36:34 GMT

Same issue here

Re: Server Error when going to Meraki Dashboard

Val2 — Tue, 18 May 2021 15:38:48 GMT

getting this error too. West Coast.

Re: Server Error when going to Meraki Dashboard

Brandon Svec — Tue, 18 May 2021 15:39:01 GMT

There is a Mailman list: https://puck.nether.net/mailman/listinfo/outages that often picks up on large outages early. Assuming this is more than just the Meraki silo I expect you might get some activity from that list very soon.

Re: Server Error when going to Meraki Dashboard

DHAnderson — Tue, 18 May 2021 15:40:15 GMT

My cell phone had the Meraki dashboard page open from earlier today, and I can refresh the page and see live data.

I had a client go down (4 sites) at the same time. It look like a fiber got dug up in their area.

-Dave

Re: Server Error when going to Meraki Dashboard

inderdeepsingh1 — Tue, 18 May 2021 15:42:01 GMT

@DHAnderson1 : All that 4 sites in the same region or area ?

Re: Server Error when going to Meraki Dashboard

Brandon Svec — Tue, 18 May 2021 15:42:56 GMT

@DHAnderson1 Interesting, I suppose a coincidence?, but my own office went offline around midnight Pacific time and I was already planning to drive over there today to find out what happened. It is the only Org of many dozens I saw go offline. Unless this issue is causing me to not get alerts for all the rest..

Re: Server Error when going to Meraki Dashboard

dwash — Tue, 18 May 2021 15:43:38 GMT

Same here in TN.

Re: Server Error when going to Meraki Dashboard

PacerX — Tue, 18 May 2021 15:44:05 GMT

I am getting the same message. Grr. (Midwest)

Re: Server Error when going to Meraki Dashboard

DHAnderson — Tue, 18 May 2021 15:44:49 GMT

@inderdeepsingh1 The are on a small campus where buildings are across the street from each other.

Re: Server Error when going to Meraki Dashboard

inderdeepsingh1 — Tue, 18 May 2021 15:45:31 GMT

@DHAnderson1 : then it may be something you said right !

Re: Server Error when going to Meraki Dashboard

Nolan H. — Tue, 18 May 2021 15:47:54 GMT

Although I should mention, I am able to get in through my OKTA/SAML setup. However my personal account I can't, which is through the main website dashboard.

Re: Server Error when going to Meraki Dashboard

DHAnderson — Tue, 18 May 2021 15:48:03 GMT

@Brandon Svec A local college is building a new dorm. At 9:30 AM the power went out at the college. My client is about 5 blocks away. I am betting that someone dug up a power line and fiber conduit.

I did not know that Meraki, or your client was on that same fiber 😉

Re: Server Error when going to Meraki Dashboard

Nolan H. — Tue, 18 May 2021 15:48:28 GMT

I'm East Coast, n76

Re: Server Error when going to Meraki Dashboard

DHAnderson — Tue, 18 May 2021 16:12:38 GMT

The dashboard just came back for me!

Unfortunately, my client is still down.

-Dave

Re: Server Error when going to Meraki Dashboard

amelendez@oceanviewsd.org — Tue, 18 May 2021 16:12:39 GMT

I can login now.