topic Re: MX-75 Disabling internet in Cloud Networking Platform

MX-75 Disabling internet

CTilley — Tue, 22 Oct 2024 11:19:39 GMT

Almost weekly now, I have to reset my Mx-75 for an unreachable device error. This device has been up and running for over a year with no issues, but all of the sudden it starts causing issues. It will no allow the internet through the switch until I reset it manually.

Thanks in advance.

Also FYI, I am not an IT guy. I'm just the guy unlucky enough to know a little about computers.

Re: MX-75 Disabling internet

GreenMan — Tue, 22 Oct 2024 11:33:32 GMT

Did you raise a case with Meraki Support?

Re: MX-75 Disabling internet

CTilley — Tue, 22 Oct 2024 11:37:54 GMT

Yes, I have a case started, just thought I'd reach out this way as well.

Re: MX-75 Disabling internet

GreenMan — Tue, 22 Oct 2024 11:57:26 GMT

So little to go on, from here... Once verified that the MX is powered up & not indicating a hardware error, Support are likely to ask you to try accessing the Local Status Page and maybe from there the Support Data Bundle, to be provided to them via an alternative path:

https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Out-of-Band_Log_Fetching

Local Status Page: https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Meraki_Device_Local_Status_Page

Have you taken any steps to verify whether the uplink the MX is connected to is working, when your problem is apparent?

Re: MX-75 Disabling internet

CTilley — Tue, 22 Oct 2024 12:11:15 GMT

I have checked for internet outages with my provider at the time of failure and have not found it to be the issue.

Re: MX-75 Disabling internet

GreenMan — Tue, 22 Oct 2024 12:46:36 GMT

OK - that probably doesn't entirely preclude it from being a WAN-side problem, but good to have done an initial check. I'd recommend continuing to work with Meraki Support on this.

Re: MX-75 Disabling internet

ntuccillo — Tue, 22 Oct 2024 17:14:00 GMT

Firmware? Make sure you have latest stable. Sometimes beta versions will cause this issue. We had it happen to our APs.