topic Re: Hosted Services Issues in Cloud Networking Platform

Hosted Services Issues

giacomos — Thu, 05 Aug 2021 13:51:27 GMT

Good day everyone,

We are currently experiencing an issue with multiple hosted services and configuration fetches from Dashboard.

The impacted services would include:

- Device configuration fetch (all devices)

- Client VPN with Meraki Authentication

- Systems Manager enrollment (if gated behind Meraki Authentication)

- SSID scheduling

- Any other service using Meraki Authentication

- Site to Site VPNs in a few shards

Our teams are aware and are working to resolve this as promptly as possible.

The waiting times calling in are currently extended.

We will provide further updates here as we receive them.

Many thanks.

Giac

Cisco Meraki Support

Re: Hosted Services Issues

Jayt2 — Thu, 05 Aug 2021 14:19:56 GMT

Once this gets sorted out, I'd like to know why this is effecting our local SSID clients from connecting via our local NAT network. New to Meraki.

Thanks

Re: Hosted Services Issues

sixgigdan — Thu, 05 Aug 2021 14:35:09 GMT

Do we have any kind of ETA on successful resolution of this issue?

Also.....WHY DON'T YOU HAVE A STATUS PAGE?!

Re: Hosted Services Issues

jmalick0001 — Thu, 05 Aug 2021 14:42:35 GMT

Agreed. Such a simple thing as most all cloud providers have.

Re: Hosted Services Issues

giacomos — Thu, 05 Aug 2021 14:42:55 GMT

Hey @sixgigdan ,

Not yet unfortunately, but we have multiple teams assisting to resolve this as soon as possible.

A root cause has been identified and we are currently working on a fix.

I hear your feedback with the Status page and will ensure I raise it up.

Many thanks for your patience everyone.

Giac

Meraki Support

Re: Hosted Services Issues

abdunin — Thu, 05 Aug 2021 14:43:42 GMT

And why is the alert for this outage on the Meraki dashboard in green? That typically indicates a non-critical message. We're currently unable to configure our firewalls, config out of date for the last 45 mins.

Re: Hosted Services Issues

itxpt — Thu, 05 Aug 2021 14:45:49 GMT

This is taking way too long, for a top tier support company this should have been fixed by now, lots of folks riding on this and are now dead in the water.

Re: Hosted Services Issues

AlphacomItalia — Thu, 05 Aug 2021 14:58:20 GMT

How long do you think it will be solved?

Re: Hosted Services Issues

itxpt — Thu, 05 Aug 2021 15:00:01 GMT

From Meraki Support:

Hello Steve

I am really sorry to hear that your attorney's are impacted by this issue, we don't currently have an ETA. I would strongly encourage you to seek an alternative form of having colleagues meet if possible, I am sorry for the inconvenience this has caused you and your team.

Thank you, and I look forward to your response!

...go to the cloud they said, it'll be great...ha!

Re: Hosted Services Issues

abdunin — Thu, 05 Aug 2021 15:07:43 GMT

This has to be related, a customers MX250 just completely went unreacheable, we could not reach it from the dashboard or ping it by the local LAN IP. We had to reboot it for the internet to come back on at the location and for it to be reachable via LAN.

Now the light is rainbowing but internet is working. I'm assuming its trying to get the config.

Re: Hosted Services Issues

giacomos — Thu, 05 Aug 2021 15:10:33 GMT

Hello @abdunin ,

I hear you and passed the feedback to our Dashboard team.

Thank you for your patience.

Giac

Meraki Support

Re: Hosted Services Issues

giacomos — Thu, 05 Aug 2021 15:18:10 GMT

Hey @itxpt ,

We hear you loud and clear. We have dedicated all the resources to get this resolved and it is treated with the outmost urgency.

I look forward to get you all some good news as soon as possible.

Giac

Meraki Support

Re: Hosted Services Issues

Kluck — Thu, 05 Aug 2021 15:32:28 GMT

Would this issue cause client VPN authentication to fail?

Re: Hosted Services Issues

itxpt — Thu, 05 Aug 2021 15:32:59 GMT

Client VPN is affected.

Re: Hosted Services Issues

micronet_info — Thu, 05 Aug 2021 15:33:52 GMT

Perfect timing where our firewalls were pushing a change and now dashboard not available.

Our business is greatly affected by this as firewalls can't replicate with dashboard, we don't have any internet.

We need an ETA and a status page ASAP.

Re: Hosted Services Issues

TrevorB — Thu, 05 Aug 2021 15:45:09 GMT

Not having an ETA for essentially a full stop of service is incredibly concerning. Some businesses have no other recourse in accessing local resources in areas with a WFH order. There are no status updates, and nothing to indicate progress aside from a green banner at the top of the cloud portal. I have nothing to provide our team in regards to when to expect service restoration.

Re: Hosted Services Issues

jryanhill — Thu, 05 Aug 2021 15:45:15 GMT

Since this issue is not resolved, can we remove this from being "Solved"? This is the only public source of information without having to wait an hour+ to get an answer from Meraki Support.

Re: Hosted Services Issues

micronet_info — Thu, 05 Aug 2021 15:51:07 GMT

We have a venue with more than 1000 guest with no internet connection and can't take any payments as we don't have any internet.

2x Meraki MX 250 and 8 x Meraki MS250-48LP along with 20+ AP's are all useless as firewalls are out of config and we can't bring them online (firewall rules).

@giacomos We need an ETA and get this fixed as soon as possible.

Re: Hosted Services Issues

inderdeepsingh1 — Thu, 05 Aug 2021 15:53:08 GMT

@micronet_info : Meraki is all together working on the issue on high priority and will soon update with the ETA @giacomos

Re: Hosted Services Issues

giacomos — Thu, 05 Aug 2021 15:55:38 GMT

Thank you for pointing it out @jryanhill , rectified.