topic Re: Can't create Intellegent Capture in Cloud Networking Platform

Can't create Intellegent Capture

jacob-cuperus — Thu, 17 Apr 2025 11:52:05 GMT

Hello,

I don't know if other people has the same issue. But when I try to make a Packet Capture for a switch port I get an error. I can fill in the information to start the capture. Then I see a screen that the capture is running but after that I get an error screen with Unknown Error.

When I then look in my Stored captures I see the capture I tried to make but it has the status Capturing, and the File Size is null bytes. The name of the Packet Capture is greyed out.

When I try to download the Packet Capture instead of saving it in the cloud I have the same result.

Do other people also experience this issue?

Re: Can't create Intellegent Capture

aleabrahao — Thu, 17 Apr 2025 11:58:05 GMT

Do you have full admin rights in the organization?

If so, I suggest opening a support case.

Re: Can't create Intellegent Capture

jacob-cuperus — Thu, 17 Apr 2025 12:05:03 GMT

Yes I do have full admin rights, that was one of the reasons why the customer asked me if I could try it. I also opened a support case.

I created this post to see if other people also have the same issue.

Re: Can't create Intellegent Capture

Ryan_Miles — Thu, 17 Apr 2025 14:25:10 GMT

The switches need to be running MS 17.1 or greater.

https://documentation.meraki.com/General_Administration/Cross-Platform_Content/Packet_Capture_Overview#Requirements_and_Limitations

Re: Can't create Intellegent Capture

jacob-cuperus — Thu, 17 Apr 2025 14:27:45 GMT

I tested this on a network with switches that run on version MS 17.2.1. And it also has some 9300 switches running on version CS17.2.1

Re: Can't create Intellegent Capture

Pasha1 — Thu, 17 Apr 2025 15:46:20 GMT

I have the same issue! But when I set the output to "view output live" it works!

Re: Can't create Intellegent Capture

Pasha1 — Thu, 17 Apr 2025 15:48:24 GMT

I have the same issues, and our switches are running 17.1.4

Re: Can't create Intellegent Capture

allik — Fri, 18 Apr 2025 06:27:42 GMT

Hi Jcuperus,
Welcome to Meraki Community 🙂

We would like to sincerely apologize for the caused inconvenience.

There is known issue on our side that has been raised with our Development Team. They are actively working on a fix.

Workaround: using "/manage/dashboard/tcpdump" at the end.

New version - Change this:
https://nXXX.meraki.com/XXXXXX/manage/packet_captures/new_capture

To Old version:
https://nXXX.meraki.com/XXXXXX/manage/dashboard/tcpdump

If you have any questions, please don't hesitate to contact us.

Have a wonderful weekend ahead.