topic Wrong Licenses Ordered in Cloud Networking Platform https://community.cisco.com/t5/cloud-networking-platform/wrong-licenses-ordered/m-p/5409958#M3690 <P>Dear Community</P><P>We made a purchase recently of Meraki switches 4 qty for our client MS120-24-HW and licenses LIC-MS120-24P-3YR</P><P><STRONG> </STRONG></P><P>unfortunately, the Licenses part number were wrong as they cannot support the Hardware</P><P>the correct part number should be LIC-MS120-24-3YR</P><P>However, the client has already claimed the licenses in the dashboard</P><P>Is it possible to change the licenses and accord the right licenses without asking the client to make a new purchase?</P> Tue, 19 Oct 2021 06:41:26 GMT philemonkitsao97931 2021-10-19T06:41:26Z Wrong Licenses Ordered https://community.cisco.com/t5/cloud-networking-platform/wrong-licenses-ordered/m-p/5409958#M3690 <P>Dear Community</P><P>We made a purchase recently of Meraki switches 4 qty for our client MS120-24-HW and licenses LIC-MS120-24P-3YR</P><P><STRONG> </STRONG></P><P>unfortunately, the Licenses part number were wrong as they cannot support the Hardware</P><P>the correct part number should be LIC-MS120-24-3YR</P><P>However, the client has already claimed the licenses in the dashboard</P><P>Is it possible to change the licenses and accord the right licenses without asking the client to make a new purchase?</P> Tue, 19 Oct 2021 06:41:26 GMT https://community.cisco.com/t5/cloud-networking-platform/wrong-licenses-ordered/m-p/5409958#M3690 philemonkitsao97931 2021-10-19T06:41:26Z Re: Wrong Licenses Ordered https://community.cisco.com/t5/cloud-networking-platform/wrong-licenses-ordered/m-p/5409959#M3691 <P>This discussion may help you:</P><P><A href="https://community.meraki.com/t5/Dashboard-Administration/Licensing-RMA/td-p/53022" target="_blank">https://community.meraki.com/t5/Dashboard-Administration/Licensing-RMA/td-p/53022</A></P><P>Don't wait too long.</P> Tue, 19 Oct 2021 06:49:26 GMT https://community.cisco.com/t5/cloud-networking-platform/wrong-licenses-ordered/m-p/5409959#M3691 Karsten Iwen 2021-10-19T06:49:26Z Re: Wrong Licenses Ordered https://community.cisco.com/t5/cloud-networking-platform/wrong-licenses-ordered/m-p/5409960#M3692 <P>As pointed out, unclaim and RMA as quickly as you can.</P> Tue, 19 Oct 2021 07:50:52 GMT https://community.cisco.com/t5/cloud-networking-platform/wrong-licenses-ordered/m-p/5409960#M3692 MerakiGnome 2021-10-19T07:50:52Z