https://community.cisco.com/t5/cloud-networking-platform/enhanced-support-center-experience-tabbed-view-call-us-button/m-p/5398434#M393 <P><A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/46261">@mkung</A> love the new look but we are still lacking a column/filter for the Org name the case is raised against. As an MSP with access to over 100 Orgs this would be really useful.</P> Fri, 25 Apr 2025 07:41:29 GMT JamesT91 2025-04-25T07:41:29Z https://community.cisco.com/t5/cloud-networking-platform/enhanced-support-center-experience-tabbed-view-call-us-button/m-p/5398433#M392 <P>We are thrilled to announce new enhancements to our Support Center page starting <STRONG>April 25th,</STRONG> designed to improve your experience and streamline your interactions with us.</P> <H3><STRONG>What’s new? </STRONG></H3> <UL> <LI><STRONG>Unified Experience</STRONG>: Our new <STRONG>Tabbed View</STRONG> will provide you with a seamless interface, allowing easy access to both the Support Center and Cases page. This unified view enhances your ability to manage support interactions efficiently.</LI> <LI><STRONG>Quick Navigation</STRONG>: The new tabbed interface allows for faster toggling between pages without the need for page reloads, improving your user experience and reducing wait times.</LI> <LI><STRONG>Immediate Assistance</STRONG>: Introducing the <STRONG>'Call Us'</STRONG> button on the Cases Details page. This feature enables you to request a phone call or directly call our support team for issues related to your open cases, ensuring quicker resolution of your concerns.</LI> </UL> <H3><STRONG>Getting started</STRONG></H3> <P><STRONG>Support Center Tabbed View</STRONG></P> <OL> <LI>Log-in to the Meraki dashboard</LI> <LI>Navigate to <STRONG>"?"</STRONG> (top-right on green ribbon)<SPAN> and select “Get Help &amp; cases”</SPAN></LI> <LI>You’ll now see a new tabbed interface for Get Help and My Cases</LI> </OL> <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MiriamK_0-1745444432589.png" style="width: 999px;"><span class="lia-inline-image-display-wrapper" image-alt="image.png"><img src="https://community.cisco.com/t5/image/serverpage/image-id/264225i5A74C8B0A8787A9C/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></SPAN></P> <P><STRONG> </STRONG></P> <P><STRONG>New ‘Call Us’ button in Case Details Page</STRONG></P> <P><STRONG> </STRONG></P> <OL> <LI>Log-in to the Meraki dashboard</LI> <LI>Navigate to <STRONG>"?"</STRONG> (top-right on green ribbon) <SPAN>and select “Get Help &amp; cases”</SPAN></LI> <LI>Click on the “My Cases” tab to see the Cases Details page</LI> <LI>In the top right, click on the blue button “Call Us” to request a phone call or directly call our support team</LI> </OL> <P><STRONG> </STRONG></P> <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MiriamK_1-1745444432595.png" style="width: 999px;"><span class="lia-inline-image-display-wrapper" image-alt="image.png"><img src="https://community.cisco.com/t5/image/serverpage/image-id/264223iF8914307E27BA21E/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></SPAN></P> <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MiriamK_2-1745444432600.png" style="width: 999px;"><span class="lia-inline-image-display-wrapper" image-alt="image.png"><img src="https://community.cisco.com/t5/image/serverpage/image-id/264222i17C8CFE1BCFFC077/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></SPAN></P> <H2> </H2> <P>These updates are part of our ongoing commitment to enhance your experience and provide you with the best support possible.</P> <P><STRONG>Availability </STRONG></P> <P>These features are now available globally beginning April 25, 2025. Learn how to get started with the new Support Center in our <A href="https://documentation.meraki.com/General_Administration/Support/Support_Center_Case_Submission" target="_blank" rel="nofollow noopener noreferrer">documentation</A>.</P> Thu, 24 Apr 2025 14:49:36 GMT https://community.cisco.com/t5/cloud-networking-platform/enhanced-support-center-experience-tabbed-view-call-us-button/m-p/5398433#M392 mkung 2025-04-24T14:49:36Z https://community.cisco.com/t5/cloud-networking-platform/enhanced-support-center-experience-tabbed-view-call-us-button/m-p/5398434#M393 <P><A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/46261">@mkung</A> love the new look but we are still lacking a column/filter for the Org name the case is raised against. As an MSP with access to over 100 Orgs this would be really useful.</P> Fri, 25 Apr 2025 07:41:29 GMT https://community.cisco.com/t5/cloud-networking-platform/enhanced-support-center-experience-tabbed-view-call-us-button/m-p/5398434#M393 JamesT91 2025-04-25T07:41:29Z https://community.cisco.com/t5/cloud-networking-platform/enhanced-support-center-experience-tabbed-view-call-us-button/m-p/5398435#M394 <P>I like the new device/network search function.. But seems broken (tried in two browsers)<BR />So currently not able to create a new case. As soon as I select a device and click next I get this error.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Timmtn_0-1745829660574.png" style="width: 400px;"><span class="lia-inline-image-display-wrapper" image-alt="image.png"><img src="https://community.cisco.com/t5/image/serverpage/image-id/264226i7AC57E994D0DACE9/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></SPAN></P><P><BR /><BR /></P> Mon, 28 Apr 2025 08:41:11 GMT https://community.cisco.com/t5/cloud-networking-platform/enhanced-support-center-experience-tabbed-view-call-us-button/m-p/5398435#M394 timmtn 2025-04-28T08:41:11Z