topic Re: Cannot delete organization - it still has multiple users in Cloud Networking Platform

Cannot delete organization - it still has multiple users

iscs-mark — Tue, 09 Apr 2024 23:55:51 GMT

Not sure why I am getting this when cleaning up on an old organization

Cannot delete organization - it still has multiple users

There is only one admin, no networks, all devices unclaimed, no licenses.

What am I missing?

Re: Cannot delete organization - it still has multiple users

spaladug — Wed, 10 Apr 2024 00:04:09 GMT

Hi mvalpreda. Please check if you meet all the requirements in this doc. If you are still unable to delete please open a Meraki support case and we can look into it for you.

Re: Cannot delete organization - it still has multiple users

iscs-mark — Wed, 10 Apr 2024 03:05:27 GMT

Trying to clean out some old customers. Some of these are long turned off for non-payment (letting licenses expire) and I cannot remove the networks or devices. I have 13 of these. Should I just work with support to get them cleaned up and deleted?

Re: Cannot delete organization - it still has multiple users

AMP2 — Wed, 10 Apr 2024 03:38:52 GMT

When you go out of license compliance it does lock down most if not all features besides claiming a license. If you are unable to remove devices and admins then I would reach out to support and they should be able to assist. They'll most likely unlock the dashboard for you so you follow the steps in this doc to delete- https://documentation.meraki.com/General_Administration/Organizations_and_Networks/Deleting_an_Organization

Re: Cannot delete organization - it still has multiple users

Philip D'Ath — Wed, 10 Apr 2024 19:26:07 GMT

Check under Network-Wide/Users (just a guess).