topic Re: Switch Management Page keeps reloading in a constant loop in Cloud Networking Platform

Switch Management Page keeps reloading in a constant loop

sslayton — Wed, 13 Aug 2025 19:52:34 GMT

When trying to click on any switch to manage it, the page loads but then reloads and it does this every 2 seconds and only way to get out of the loop is to close out site.

I have tried clearing cache, using different browsers, using old version, using new version and nothing seems to work.

All other pages work fine, only the switch pages is doing this.

Re: Switch Management Page keeps reloading in a constant loop

aleabrahao — Wed, 13 Aug 2025 20:00:07 GMT

Have you tried other browsers?

Re: Switch Management Page keeps reloading in a constant loop

Philip D'Ath — Wed, 13 Aug 2025 20:44:28 GMT

Have you tried incognito mode?

Re: Switch Management Page keeps reloading in a constant loop

roland.hollatz1 — Wed, 13 Aug 2025 21:20:11 GMT

I've the same problems ! Tried also different browsers (Firefox,Chrome, Edge,Safari) with different Notebooks. Hopefully this will be solved soon.

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Wed, 13 Aug 2025 21:39:18 GMT

UPDATE: Incognito is still doing it as well.

I did not try that but the problem did not start until I clicked on the new version of the site. Now even going back to the old version does not work. Another Net admin here opened his and it does not do it when he goes to the switch management pages but he never tried the new version.......
What is odd to me is it is only the switch management pages that does it, no other page has the issue.

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Wed, 13 Aug 2025 21:47:03 GMT

I tried Chrome, Edge, and Firefox. They all do the same but it is only the switch management page that acts that way.

Re: Switch Management Page keeps reloading in a constant loop

spaladug — Thu, 14 Aug 2025 01:32:35 GMT

@roland.hollatz1 @sslayton apologies that you are encountering this. Please open a support case so we can look into it and feel free to DM me the support case number so I can monitor it.

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Thu, 14 Aug 2025 11:44:03 GMT

Cisco Meraki Case 13392747

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Thu, 14 Aug 2025 15:22:26 GMT

Meraki support answered me back by stating it works and if I am still having issues, to reach out to Meraki Support. It certainly is not working and I did reach out to Meraki Support, LOL

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Thu, 14 Aug 2025 19:51:55 GMT

OK folks this one is solved but weird as they come......

I tried logging into 2 other PCs from mine and they had the same problem.

I had another admin delete my account and add my account back.

When I verified my email address from the email the system sent me, it then allowed me to log in with my same old password and MFA and it works fine now.

So weird but it is solved.

Re: Switch Management Page keeps reloading in a constant loop

Philip D'Ath — Thu, 14 Aug 2025 21:22:22 GMT

Weird!

Re: Switch Management Page keeps reloading in a constant loop

spaladug — Thu, 14 Aug 2025 22:55:28 GMT

Hi @sslayton Sorry for that experience. I have reached out to support and we are looking into the HAR capture to understand what is happening even though you are no longer experiencing the issue after recreating your user account.

Re: Switch Management Page keeps reloading in a constant loop

spaladug — Mon, 18 Aug 2025 17:10:53 GMT

@sslayton Thanks for sending that HAR file as with that we were able to understand what caused the redirect loop and now investigating a solution.

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Mon, 18 Aug 2025 17:56:49 GMT

Glad to help as we are all in this together!

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Tue, 19 Aug 2025 16:43:54 GMT

I updated the support ticket and added a video this time.... Switch management pages are still working correctly but now the Inventory and Network add devices pages are doing the same thing.

Re: Switch Management Page keeps reloading in a constant loop

BMitch — Thu, 28 Aug 2025 18:02:26 GMT

I am having the exact same problem. I am not clear based on the latest updates if deleting and recreating the admin credentials fixed everything or just moved it to the Inventory and Network pages. I have tried everything suggested, clear cookies, incognito, different browsers, new browsers, etc...

Do we have a definitive fix?

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Thu, 28 Aug 2025 18:07:20 GMT

The deleting/recreating admin creds fixed my switch management pages from ding it but the Inventory and add devices pages are still doing this. I have sent HAR files and video of it to Meraki support and they are still trying to figure this one out.

Re: Switch Management Page keeps reloading in a constant loop

BMitch — Thu, 28 Aug 2025 19:02:24 GMT

Thanks for the quick response as this makes managing my switches near impossible at the moment. I have to pick the exact moment to stop the page loading and then pray I can get to the section I need to update before it decides to reload again.

Re: Switch Management Page keeps reloading in a constant loop

spaladug — Thu, 28 Aug 2025 19:03:54 GMT

@BMitch @sslayton Do you experience the issue on those same pages when viewing dashboard when connected to a different network (for example mobile hotspot)? Trying to rule out a firewall issue.

Re: Switch Management Page keeps reloading in a constant loop

sslayton — Thu, 28 Aug 2025 19:04:47 GMT

Yes I have tried it on phone hotspot as well as at home... same results

Being as only a couple pages does this and not all of the rest, I would not think it is a firewall issue.