topic Re: Dashboard Client Display Issues - Catalyst Monitored Switch in Cloud Networking Platform

Dashboard Client Display Issues - Catalyst Monitored Switch

bridahlq — Wed, 08 May 2024 15:28:39 GMT

i've got a Catalyst 9300 I'm testing with Monitored Mode on the Meraki Dashboard. I've got a couple non-Meraki APs connected and I see all the wireless clients on their respective ports but a vast majority of the wired devices never show up at all in the client list, which is odd to say the least. What's confusing me more though is when I drill down to the switch itself on the individual ports I see those missing clients listed under each port but clicking on them takes me to a "Client Not Found" page. I can see tons of traffic when running iperf between a couple wired clients on the individual port page itself but on the dashboards main page or the main switch page info page when starting to drill down it reflects nothing of the sort.

I'm not really sure what's going on with this or why but I haven't reached out to support just yet as I wanted to see if there was something I could do on my side to clear this up. Part of me is wondering if this is because previously I did have a couple Meraki APs with clients connected and something is cached elsewhere but that doesn't make much sense to me. Those same clients are now commected to the non-Meraki APs and they show up though so that's what has me thinking that could possibly be something.

Re: Dashboard Client Display Issues - Catalyst Monitored Switch

CMR — Wed, 08 May 2024 17:26:48 GMT

@bridahlq what active Cisco DNA license/subscription do you have on the C9300? You need advantage for netflow data as an example: Cloud Monitoring Detailed Device Configurations - Cisco Meraki Documentation

Re: Dashboard Client Display Issues - Catalyst Monitored Switch

bridahlq — Wed, 08 May 2024 17:28:29 GMT

I've got DNA Advantage on the switch, triple checked 🙂

Re: Dashboard Client Display Issues - Catalyst Monitored Switch

Philip D'Ath — Wed, 08 May 2024 21:25:37 GMT

Try using a wider time frame.

Re: Dashboard Client Display Issues - Catalyst Monitored Switch

bridahlq — Thu, 09 May 2024 10:13:25 GMT

Even expanding to a whole week shows no change in the clients list

Re: Dashboard Client Display Issues - Catalyst Monitored Switch

Vincent Mon — Tue, 06 May 2025 04:24:53 GMT

Hi guys i got the customer using C9300X-24Y with Meraki could after deploy we facing client monitor cannot see any traffic . may know i have facing this kind of issue . thank

Re: Dashboard Client Display Issues - Catalyst Monitored Switch

The Tech Guy — Tue, 03 Jun 2025 05:47:08 GMT

I just opened a case with Cisco Meraki about this issue, they say its a bug in the firmware. I say it's garbage, they discontinued the MS425 and tried to pass off this inferior Catalyst a suitable replacement. The C9300X-24Y is not even close.

They say it will display activity as long as its an access port. Hello its an all gbic switch who is going to use if for that purpose. So annoyed they told me the 17.2.1.1 firmware would fix the issue. It did nothing.