topic Re: Cisco Meraki Outages in Cloud Networking Platform

Cisco Meraki Outages

natrajexplore — Sat, 13 Sep 2025 06:27:56 GMT

As a Meraki Engineers what should we do the first step of emergency situation ?

Re: Cisco Meraki Outages

Shubh3738 — Sat, 13 Sep 2025 07:55:04 GMT

The first step depends on the nature of the incident, but generally it is to check the Dashboard for visibility and quickly identify the scope and impact.

Re: Cisco Meraki Outages

natrajexplore — Sat, 13 Sep 2025 17:11:05 GMT

@ershubhsingh373 thanks for your response and answers, what If I do internal Wired network problem, so that disconnected and problem with connectivity issues between MR devices and Meraki Cloud Dashboard.

Re: Cisco Meraki Outages

aleabrahao — Sat, 13 Sep 2025 17:16:14 GMT

I believe the best option is to check if you're experiencing any issues with your internet connection.

Check if your devices have IP addresses.

https://www.cisco.com/c/en/us/support/docs/switches/meraki-cloud-managed-switches/217880-troubleshoot-meraki-device-unreachable.html

Re: Cisco Meraki Outages

Rasmus Hoffmann Birkelund — Sun, 14 Sep 2025 18:39:18 GMT

As long as you are licensed, if you have a network outage such as no internet connectivity at all, Meraki will continue to switch traffic locally. This means that despite there is no internet connectivity, and all Meraki equipment goes offline, your Meraki network will continue to work. Devices will still get an IP address from DHCP, and able to do local DNS lookups, assuming you use local DNS.

That being said, there are some features that are dependent on internet connectivity. If DNS and DHCP are handled at a central location only reachable by VPN, this will fail, if there is no Internet Connectivity.

You will also not be able to manage your Meraki network, and as such no Assurance data will be forwarded to Meraki.

Also certain features that may required Meraki Cloud sourced traffic will also fail.

Re: Cisco Meraki Outages

BlakeRichardson — Sun, 14 Sep 2025 22:19:11 GMT

Thats a very broad question... IT emergencies could mean, cyber attack, power loss, internet outage even natural disasters.

Re: Cisco Meraki Outages

Philip D'Ath — Mon, 15 Sep 2025 01:07:42 GMT

I would recommend you learn a formal approach, such as "Root Cause Analysis".

https://en.wikipedia.org/wiki/Root_cause_analysis