topic Re: 'Get help & cases' page displaying blank screen in Cloud Networking Platform

'Get help & cases' page displaying blank screen

JamesT91 — Thu, 30 May 2024 09:08:59 GMT

Is this page loading for anyone else? Multiple colleagues reporting the same issue...

Re: 'Get help & cases' page displaying blank screen

ksumann — Thu, 30 May 2024 09:54:12 GMT

I have a blank page too.

Re: 'Get help & cases' page displaying blank screen

RSU21it — Thu, 30 May 2024 10:09:18 GMT

I can log into my dashboard but I can't view any pages on n298 it would seem. Also seeing devices with the Meraki agent installed showing "went down" and "came up" repeatedly.

Re: 'Get help & cases' page displaying blank screen

aleabrahao — Thu, 30 May 2024 14:21:25 GMT

No reports for today.

https://status.meraki.net/

Re: 'Get help & cases' page displaying blank screen

ekramer — Thu, 30 May 2024 14:48:49 GMT

Mine works, redirecting to https://n11.meraki.com/Waynflete-Manage/n/PvCWIcl/manage/support/help

Re: 'Get help & cases' page displaying blank screen

jtreu — Thu, 30 May 2024 19:08:15 GMT

was very slow to load for me. switched to new version and working much better.

Re: 'Get help & cases' page displaying blank screen

JamesT91 — Fri, 31 May 2024 07:10:48 GMT

The issue appears to be fixed, the page is now loading for me on both old and new versions.

Re: 'Get help & cases' page displaying blank screen

DarkStar1 — Mon, 03 Jun 2024 21:33:19 GMT

I posted this same question and it was flagged as SPAM. We are still down.

Re: 'Get help & cases' page displaying blank screen

CarolineS-Meraki — Mon, 03 Jun 2024 21:44:41 GMT

Apologies, @DarkStar1 - sometimes our automatic spam filter is overzealous. Your post has been restored. Also, status.meraki.net now reports the dashboard being down as a known issue under active investigation (I believe this is separate from the issue with the "Get help & cases" page though).