topic Re: [Support notice] Dashboard access issues in Cloud Networking Platform

[Support notice] Dashboard access issues

prativya — Fri, 14 Jun 2024 00:10:24 GMT

Hello Community,

We are aware of an issue currently impact access to dashboard. Please subscribe to the status page - https://status.meraki.net/incidents/k3x2nyl8dzcd to get updates on the incident.

Regards,

Pratik

Re: [Support notice] Dashboard access issues

CarolineS-Meraki — Fri, 14 Jun 2024 01:13:50 GMT

Just to follow up on this - status.meraki.net now reports "This incident is now resolved. All systems are operating as expected. If you continue to experience issues, please reach out to Meraki Customer Support."

Re: [Support notice] Dashboard access issues

NeverOne99 — Fri, 14 Jun 2024 01:49:13 GMT

I'm still seeing issues on N11. Anything that is needing information from my MX devices is just spinning. Ports, uplink, VPN logs, tools, and other portions of the cloud controller is just spinning and never loading the information from the MX. It's been doing this since this afternoon around 2 est.

Re: [Support notice] Dashboard access issues

prativya — Fri, 14 Jun 2024 02:02:39 GMT

Hi @NeverOne99,

Thanks for reaching out. You seem to be running into something specific to n11 with the live tools within the dashboard after you have logged in. I recommend you open a case with the Meraki Support Team and work with them on that one.

This notice was for the issue that was affecting multiple shards(nx) and that seems to have been resolved.

Regards,

Pratik

Re: [Support notice] Dashboard access issues

NeverOne99 — Fri, 14 Jun 2024 02:24:21 GMT

I did the ticket option as well as post here, so we’ll see

Re: [Support notice] Dashboard access issues

Shany1 — Fri, 14 Jun 2024 06:59:17 GMT

https://status.meraki.net/incidents/k3x2nyl8dzcd

Received an update that all issues were fixed and everything was working fine, but...
Since about 10 minutes ago, I'm experiencing the problem again.
It's frustrating.

Re: [Support notice] Dashboard access issues

giacomos — Fri, 14 Jun 2024 10:30:17 GMT

Hey @Shany1 , we are seeing some further impact, affecting logins and node claiming in specific regions. You should be able to log in by using the shard link instead of dashboard.meraki.com .

Please do drop me a DM if you are still having issues.

Giac