topic Re: RMA Switch replacement in Cloud Networking Platform

RMA Switch replacement

Tupe_kunal — Thu, 23 Feb 2023 10:11:35 GMT

Hi Community,

Upgraded MS, it gave error post upgrade. Logged a case with Meraki Support and after troubleshooting Meraki support has initiated a RMA. I've read that i have to claim the device & then add the claimed device to the network but if someone has gone through the whole process of introducing an RMA device to the network can sure help me out here.

Need the exact procedure to add the RMA device to the Network, have the exact configuration of the faulty switch pushed on to the new device, bring it UP & working.

Thanks in advance.

Re: RMA Switch replacement

aleabrahao — Thu, 23 Feb 2023 10:44:43 GMT

Switch cloning after the RMA

Once you have received a replacement MS switch, you can clone your configuration from your old standalone switch to your new switch by following the instructions in this document 'Switch Cloning'.

If the switch to be replaced is a stack member, however, consult the instructions in our switch stacking documentation, under the section Replacing and Cloning Stack Members.

Full doc: https://documentation.meraki.com/MS/Other_Topics/Troubleshooting_and_Replacing_a_Faulty_MS_Switch

Re: RMA Switch replacement

Tupe_kunal — Thu, 23 Feb 2023 11:04:45 GMT

So, the steps would be

1.Claim the device & add it to the Network.
2.Once that is done i will have to clone the configuration from my source to the target device.

3. Then connect the Uplinks (Core switch) from faulty device to the RMA device & once it connects the Internet the configuration will be fetched from the Dashboard ?

My faulty switch has a Static IP assigned i believe that is the only part which needs to be done manually to the RMA device.

Please correct me if my understanding & process is wrong

Re: RMA Switch replacement

aleabrahao — Thu, 23 Feb 2023 11:19:07 GMT

You are correct.

Re: RMA Switch replacement

Tupe_kunal — Thu, 23 Feb 2023 12:55:59 GMT

Thanks for your help @alessandrodematos Appreciate it!

Re: RMA Switch replacement

Rasmus Hoffmann Birkelund — Thu, 23 Feb 2023 17:50:12 GMT

I'm sorry to hear that your switch upgrade didn't go well, and resulted in an RMA.

If I may ask - what happened?

Re: RMA Switch replacement

Tupe_kunal — Fri, 24 Feb 2023 09:25:04 GMT

Here goes..

After the upgrade, observed this alert/error "unable to fetch configuration" & the Firmware status said "Up to date Current version: Not running configured version"

Gave the switch sometime to see if the alert/error goes away automatically as described in the Meraki Document & it didnt.

Then, after 15 mins rebooted the Switch & still there was no change.

Raised a case with Support

They went through backend troubleshooting to review the whole issue.

From backend logs, they were able to determine that a component used by the MS120 to perform firmware upgrades has failed to function as expected. As a result, the device was not able to successfully pull new configurations from the Meraki dashboard - unable to update any of its configuration settings. .

Support also tried to employ a workaround to the issue, but that failed too.

At this stage, support said they would initiate RMA.

Re: RMA Switch replacement

Tupe_kunal — Mon, 15 May 2023 07:15:38 GMT

Here goes..

After the upgrade, observed this alert/error "unable to fetch configuration" & the Firmware status said "Up to date Current version: Not running configured version"

Gave the switch sometime to see if the alert/error goes away automatically as described in the Meraki Document & it didnt.

Then, after 15 mins rebooted the Switch & still there was no change.

Raised a case with Support

They went through backend troubleshooting to review the whole issue.

Support also tried to employ a workaround to the issue, but that failed too.

At this stage, support said they would initiate RMA.