topic Re: Cannot Enable SSID from Application in Cloud Networking Platform

Cannot Enable SSID from Application

lloydz — Wed, 11 Sep 2024 17:26:31 GMT

Anyone else having difficulties enabling an SSID from the iOS mobile application? I select the SSID from the network, then slide the "Enabled" slider and save, but the SSID never enables. The issue occurs across multiple networks in the app.

I'm running iOS 17.6.1 and the app is 4.125.0.

Re: Cannot Enable SSID from Application

krebers — Wed, 11 Sep 2024 19:50:56 GMT

Hello @lloydz,

If you have not done so already, can you open a Meraki support case to investigate this issue further? I do not have an Apple device to test with, but I do see the same behavior for Android on version 4.124.0 (latest version available in the Google Play Store). I can see from my Organization's change log that a mobile app request was logged, but SSIDs go from enabled: false -> enabled: false. You may want to confirm the change log behavior (and provide that detail to support too if you're seeing the same!). I also found that trying to disable a SSID behaves the same way; change log records information but SSID is still left enabled.

Additionally, if possible, taking a short video from your device (or of your device) may be the best way to show what is occurring when attempting to enable a SSID from the Meraki mobile app.

Re: Cannot Enable SSID from Application

lloydz — Wed, 11 Sep 2024 19:56:26 GMT

I'll open a case - glad to know I'm not losing my mind!

Re: Cannot Enable SSID from Application

krebers — Fri, 27 Sep 2024 15:03:56 GMT

Just want to update the thread, but the issue is resolved in Meraki Mobile App version 4.126.0. I was able to confirm from my own Organization that enabling or disabling a SSID using the Android version of the app works again.

Thank you @lloydz for reporting this issue and working with support!