topic RMA in Cloud Networking Platform

RMA

anntesta — Thu, 09 Jan 2025 08:55:47 GMT

Hi,

If ha customer purchases in Italy and installs in the UK, can he gets an RMA in the UK?

thank you

Re: RMA

MerakiGnome — Thu, 09 Jan 2025 10:46:54 GMT

Good question. I don’t believe that actually matters just as long as the product is belong held by the original purchaser of the product.

Re: RMA

ConnorL1 — Thu, 09 Jan 2025 10:56:15 GMT

Cisco policy is that RMAs will only be shipped to the same country where it was originally destined, in this case, Italy. This is due to tax & customs issues. Furthermore, with the UK being a Cisco SORT location compared to mainland Europe (where RMAs ship from the Meraki disti), it adds another layer of complexity.

The Returns team will be able to give you a more in-depth answer to your request. I'll DM you their details.