topic Re: License Registration in Cloud Networking Platform

License Registration

kfernan — Tue, 02 Apr 2019 20:27:07 GMT

Can anyone help with this question, "I know we can’t ship to the US from Canada, but if the partner, after purchasing from us (Tech Data Canada) ships the product from Canada to the US, are we able to register the warranty and support to a US location?"

Re: License Registration

BrechtSchamp — Tue, 02 Apr 2019 20:31:32 GMT

As you'll want a legally binding answer I think you better ask your Meraki sales rep. And let them confirm the answer to your question from yesterday too ;).

Re: License Registration

kfernan — Tue, 02 Apr 2019 20:47:02 GMT

Much Appreciated. I have been trying, unsuccessfully. to contact Meraki reps. by phone. The guy needed an answer right away. Keep on Truckin', I guess, I'll try again, fingers crossed. Thanks

Re: License Registration

Philip D'Ath — Tue, 02 Apr 2019 22:04:25 GMT

With Meraki you don't "register" the device like you do with a SmartNet. There is nothing recording the address where the device is operating.

So if you need a hardware RMA you just open up a support ticket, request the RMA, and then at that point in time you supply the shipping address (which may not be the same as the site address).

So you have nothing to worry about.

Re: License Registration

kfernan — Wed, 03 Apr 2019 13:55:32 GMT

Thank you Philip ! This helps, I was not aware