topic Re: Webex Edge Audio Configuration in Webex Administration

Webex Edge Audio Configuration

saleem pc — Thu, 05 Sep 2019 16:19:49 GMT

Hello,

We have Existing Webex Cloud site. it is managed by site admin. We are trying to configure WebEx Edge Audio so on prem CUCM registred IP Phone can be used for audio over Expresssway pair.

I am following the document

https://help.webex.com/en-us/xmsy7d/Cisco-Webex-Edge-Audio-Customer-Configuration-Guide#id_77131

As per document fist step is to get

Obtain dial-in numbers and Lua script.

and first step for the same is

Collect Dial-in Numbers and Lua Script from Webex Site Administration

1	Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Edge Audio Settings.

However on my site admin page there is no option for "Edge Audio Settings" under Common Site Settings

Attached is the screenshot

Any help is appreciated.

Re: Webex Edge Audio Configuration

mtabrez — Fri, 06 Sep 2019 03:19:02 GMT

Hi, have you already taken a look at https://help.webex.com/en-us/xmsy7d/Cisco-Webex-Edge-Audio-Customer-Configuration-Guide, the guide comprehensively covers all steps to configure Webex Edge Audio.

Configuration guide to set up your Edge Audio solution. You will need access to Webex Site Administration, Cisco Unified Communications Manager, Expressway-C configuration, and Expressway-E configuration

Re: Webex Edge Audio Configuration

saleem pc — Fri, 06 Sep 2019 03:48:12 GMT

This is the same document I mentioned in my post, the challenge I am facing is the first step itself dont exist in Site Admin page, or in control hub. I already shared the screenshot. Does this require any additional license along with webex cloud meeting license ?

Step1

Re: Webex Edge Audio Configuration

mtabrez — Fri, 06 Sep 2019 05:16:11 GMT

Please contact sales to verify if Webex Edge Audio has been enabled for your Webex Site