topic Deleting a WebEx account in WebEx administration page in Webex Administration

Deleting a WebEx account in WebEx administration page

Yangjp715 — Fri, 14 Jun 2019 18:21:05 GMT

Hi all,

Is there any way to delete a WebEx account from WebEx Administration page instead of control hub? Only deactivate account option is available without deleting option. I need to associate the user's email address to a new account.

Thanks.

Re: Deleting a WebEx account in WebEx administration page

Vaijanath Sonvane — Sat, 15 Jun 2019 14:42:32 GMT

Hi,

There is no option to delete user under WebEx Administration. Only option you have under is Disable/Deactivate. Under WebEx Control Hub you get option to Delete or Deactivate user.

Re: Deleting a WebEx account in WebEx administration page

Yangjp715 — Wed, 19 Jun 2019 20:57:56 GMT

Is there a way to link the existing users from Administration to control hub without sending invite?

Re: Deleting a WebEx account in WebEx administration page

Vaijanath Sonvane — Thu, 20 Jun 2019 19:10:12 GMT

Hi,

It is not possible to link users in WebEx Administration to WebEx Control Hub. You will have to create new users in WebEx Control Hub. Please read this document:

https://help.webex.com/en-us/nj34yk2/Ways-to-Add-and-Manage-Users-in-Cisco-Webex-Control-Hub

Re: Deleting a WebEx account in WebEx administration page

alpepate — Wed, 22 Apr 2020 22:31:42 GMT

So is there a particular reason as to why a full "delete" of inactive account is not possible to do on Site Administration? I also have a customer that has over 45 inactive users and they want to remove them by completely deleting them. Does Webex not allow this "delete" option for any particular reasons such as reporting, data retention of meetings? Please let me know.

Thanks,

Alpesh

Re: Deleting a WebEx account in WebEx administration page

chathurangaj@kbsl.lk — Fri, 24 Apr 2020 02:46:22 GMT

Please go to webex.com site and there is chat bot. Ask the live agent from
chat bot. Onec the live agent connected you can give the email address.
Then he or she will delete your account.. i used this method..

Re: Deleting a WebEx account in WebEx administration page

Jared Sommerville — Fri, 08 Jan 2021 00:00:57 GMT

I did the Webex chat as suggested above and, was told the users could not be deleted only deactivated.

I was then directed to the link below.

https://help.webex.com/en-us/WBX36439/Can-I-Delete-a-Deactivated-Host-Account

Re: Deleting a WebEx account in WebEx administration page

Yangjp715 — Fri, 08 Jan 2021 20:20:48 GMT

I have not found live agent under xxx.webex.com, probably Cisco mode some changes recently.