topic Re: Webex Control Hub sitting at Loading Screen in Webex Administration

Webex Control Hub sitting at Loading Screen

Ian Sully — Wed, 06 May 2020 23:28:14 GMT

Whenever I try to login to Webex Control Hub, it would just sit at this screen, and sit there. And I am not sure what else to do, if someone can help, please let me know.

Re: Webex Control Hub sitting at Loading Screen

mh1983 — Thu, 07 May 2020 18:04:40 GMT

@Ian Sully What browser are you using?

From https://help.webex.com/en-us/fz1e4b/System-Requirements-for-Cisco-Webex-Services:

We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. Other browsers may produce unexpected results.

Control Hub doesn't support Internet Explorer.

Control Hub supports Microsoft Edge Version 79.0.309.71 (Official build) (64-bit) and later.

Control Hub is not designed for mobile devices.

Re: Webex Control Hub sitting at Loading Screen

Ian Sully — Thu, 07 May 2020 20:06:47 GMT

I am using Microsoft Edge.

Re: Webex Control Hub sitting at Loading Screen

Ian Sully — Thu, 07 May 2020 20:09:31 GMT

Firefox is not cutting it ether.

Re: Webex Control Hub sitting at Loading Screen

lpratt — Tue, 19 May 2020 17:07:33 GMT

Ian, Are you still encountering this issue even when using a new private tab?

Re: Webex Control Hub sitting at Loading Screen

Ian Sully — Tue, 19 May 2020 20:16:05 GMT

Yes, when I tried to use the Private Tab, that was a no go.

Re: Webex Control Hub sitting at Loading Screen

SiliconRichard — Fri, 29 May 2020 05:03:11 GMT

Hi Ian,

Can you confirm which plan you have?

https://www.webex.com/pricing/index.html

If it's a free plan, Control Hub is not included.

Here are the features with the free individual plans: https://help.webex.com/en-us/n19jg1u/Cisco-Webex-Free-Plan-Features

Cheers,

Richard