topic Visual voicemail badge not visible on webex teams in Webex Administration

Visual voicemail badge not visible on webex teams

ravi.kumar1 — Fri, 15 May 2020 12:07:00 GMT

followed this guide to setup unified CM calling in webex teams along with voicemail, both my unity and cucm are SSO

, phone services work but the voicemail badge isn't visible on teams

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide/unified-cm-wbx-teams-deployment-guide_chapter_010.html#id_132406

i am also attaching the uc services which are part of the uc profile under end user, i have also created mail store uc service though it is not mentioned in the guide

Re: Visual voicemail badge not visible on webex teams

ravi.kumar1 — Sat, 16 May 2020 18:45:52 GMT

i have fixed this, unity needed the Auth server setting , since cucm is the auth server releasing the tokens for desktop client, unity has to know.

Re: Visual voicemail badge not visible on webex teams

wisit_jan — Fri, 18 Dec 2020 06:32:02 GMT

We must Set "Credential source for voicemail service to Unified CM - IM and Presence" in service profile.