topic Re: Analytic - Reports in Webex Administration

Analytic - Reports

Katana3128 — Thu, 28 May 2020 07:52:58 GMT

Hello,

I can't generate any reports in Analytics -> Reports (like is described in https://help.webex.com/en-us/n0rlwxe/Analytics-for-Your-Cloud-Collaboration-Portfolio). The menu is blank. The Pro pack Subscription is purchased. The list of old generated reports is blank also.Is there any global problem with this? Our Cisco partner do not have reports available too (with the same issue).

Thanks

Re: Analytic - Reports

Mike_Brezicky — Thu, 28 May 2020 11:50:44 GMT

Mine are running ok - always check status.webex.com for any potential outages. Looks like there was a report processing incident the other day. I would suggest some simple steps. Try a different browser, clear cache, etc. If no luck, I would suggest talking to TAC.

Re: Analytic - Reports

Katana3128 — Mon, 01 Jun 2020 12:30:29 GMT

Hi,
information from the TAC: "There is service disruption going regarding analytics and reports section."

Thank you