ERR_CONNECTION_CLOSED

EW_39 — Tue, 02 Jun 2020 15:07:00 GMT

Hi,

Each time I try to join into a meeting room, I get this page. Please help.

My connection is fine, I can surf through my browser, I just have problem trying to join a meeting room.

Re: ERR_CONNECTION_CLOSED

John Tansey — Thu, 04 Jun 2020 19:49:08 GMT

Are you using the Webex desktop client or the Webex browser client [thin client] ?

Can you join other Webex sites successfully? This appears to be a client related crash of the Webex meeting client and normally clears up on a reboot [which of course you've tried].

To troubleshoot this effectively could you please contact our TAC organization and open a case?

Possible workarounds: Try a different browser, Use the Webex Desktop app and enter the meeting iD/personal room/webex invite URL you are trying to join.

It's possible an intermediary is resetting the connection [VPN, Proxy, application layer gateway], and you may try bypassing those as well.

It is also possible this is a certificate exchange/TLS handshake problem that TAC is best able to debug, but can occur for instance if a TLS proxy is inline or the system date/time is out of date.

Thank you

support.cisco.com, also 800-553-2447

topic ERR_CONNECTION_CLOSED in Webex Administration

ERR_CONNECTION_CLOSED

Re: ERR_CONNECTION_CLOSED