Webex Teams avatar sync/cache problem

Michiel Vercoutter — Fri, 10 Jul 2020 12:44:44 GMT

Hi,

I have a sync problem with the Webex Teams avatars/profile pictures.

Our Webex Teams is synced with Cisco Directory Connector, which is synced with our Microsoft domain.

On the Directory Connector, the avatar is displayed correctly (Configuration > Avatar > Get user's avatar).

On the Webex control hub and teams application, it are still the old avatars that are displayed, so it seems like there is a cache issue somewhere.

I've tried deleting the cache (C:\Program Files (x86)\Cisco Systems\Cisco Directory Connector\Plugins\DirSyncPluginAvatar.dll-cache.bin) and performing a dry run sync and a full sync, but still the old avatars remain on the Webex control hub and teams application.

Anyone any ideas on how to resolve this issue?

Thanks in advance.

Re: Webex Teams avatar sync/cache problem

Jaime Valencia — Fri, 10 Jul 2020 14:24:36 GMT

Please DO NOT post DUPLICATES

https://community.cisco.com/t5/webex-administration/webex-teams-avatar-sync-cache-problem/td-p/4115777

topic Webex Teams avatar sync/cache problem in Webex Administration

Webex Teams avatar sync/cache problem

Re: Webex Teams avatar sync/cache problem